Cannot RDP in after restoring Latitude to Windows 10 Pro using Dell tool

Topic

New Reply

I posted this on the Microsoft Windows DOCS forum and after going back and forth for a couple of days still don’t have a resolution so am posting here. I am going to paste my original post below and then attach a PDF into which I have pasted the subsequent conversation. In that PDF I have highlighted in YELLOW the comments/suggestions from the MS expert.

I have a Dell Latitude E7270 laptop which was a member of the Windows domain where I used to work. When I first got it I imaged it with Windows 10 Enterprise and joined it to the domain. I was allowed to take the laptop with me when I retired. Because the laptop was recently having various problems, I used the Dell Restore tool to revert the laptop back to the Dell factory image, which was Windows 10 Pro. Before I did this I was able to use Remote Desktop from another Windows 10 computer at my home to remotely connect to the laptop. I used the username xxxxx\yyyyy where xxxxx is the name of the domain at my former company and yyyyy is my domain username at my former company (and the name of my user profile on the laptop). After the Restore tool installed Windows 10 Pro, the computer name was a random string so I changed it to “latitude-e7270” (without the quotes). I went to the Remote Connection Settings on the laptop and enabled the ability to accept remote connections. Now when I try to connect via RDP to the laptop, I see that the connection failed. I know that RDP from the client computer is communicating with RDP on the laptop because I see the RDP connection dialog. However, regardless what I use for username, I see “the connection has failed”. During the setup of Windows 10 Pro on the laptop I signed in with my Microsoft account. On the laptop, in the Remote Connection Settings where it lists the users who can connect remotely, the list is empty BUT below the list it shows my Microsoft Account name, which is my email address, and says this account is already allowed to connect. When the RDP connect dialog appears, for the user name I have tried entering latitude-e7270\my email address and the password which works to log on locally to the laptop but I see “The login attempt failed”. I notice my Windows User folder is called “donan” (without the quotes). So I tried latitude-e7270\donan but that does not work. Any help would be appreciated. Thanks, Don

Reply | Quote

Replies

Trying again to attach donan-cmd.txt as it wouldn’t let me. Not sure why as it allowed admin-cmd.txt. Now it’s called donan(2).txt.

Reply | Quote

It looks like the second file is blocked as it has what looks like an email address. I have contacted AskWoody support for advice. Maybe it isn’t critical to have that info.

Reply | Quote

Susan said to try again.

Reply | Quote

Again with [myemailaddress]

Reply | Quote

Ok, Susan said the SIDs in the file are causing the problem. She suggested I share the file from OneDrive. I’ve put both there.

https://1drv.ms/u/s!AhesSAvoKWLKmrpJ8i9ddaHfcMU2bA?e=bN9d5Y

Don

Susan Bradley Patch Lady/Prudent patcher

Reply | Quote

Just my opinion but I wouldn’t waste my time troubleshooting because there’s too many possible reasons and life is way too short.

The device now has a stored digital license for Windows 10 Pro so just do a clean install, not a Dell Restore, either using MS’ own MCT utility (very easy) for the current version or Heidoc.net and Rufus (slightly less easy) for an earlier version.

Before you wipe it, consider storing the drivers using PowerShell. It will save having to go to the appropriate Dell support site after the install. This Export and Backup Device Drivers using PowerShell in Windows 10 article will walk you through the process.

Hope this helps…

1 user thanked author for this post.

Snoopdon

Reply | Quote

Ok, based on instructions here

https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install/windows-10-how-to-tell-what-type-of-activation-i/ea12f936-cecb-493c-81f5-ba89bcda3b6d?auth=1

I see it is activated with a digital license but it is not linked to my Microsoft Account. I think I should do that before running the MCT Utility.

 

Reply | Quote

Snoopdon wrote:

I see it is activated with a digital license but it is not linked to my Microsoft Account. I think I should do that before running the MCT Utility.

You don’t need Microsoft account (better stay away) for using MCT.

1 user thanked author for this post.

Snoopdon

Reply | Quote

Well, I think this is solved. The expert at the Microsoft forum suggested deleting the profile for the offending user account but then I could not log on with that account. It should have just recreated the profile. So, I logged on as Administrator and deleted the account, then made a new account. When I logged on with that account I signed in to OneDrive and Office and now I have access to OneDrive files and Office apps on the laptop AND I can RDP into that account.

Reply | Quote