Comcast/Xfinity Network Upgrade in My Area: Data Meter Usage Stuck

Topic

New Reply

Recently, Comcast/Xfinity upgraded the neighborhood and took us offline for several hours which turned into more than half a day.

When they said work was completed it was not. I called customer service several times to which the Xfinity Assistant did a check, and everything was communicating. Finally got concerned and called and spoke with outsourced operator so to speak, no disrespect, just could not make them understand that the system was still slow. They said it had to catch up.

Later in the day I received a text that all was completed which I guess was not before?

Since that time, I have heard that the data usage is reported by a third party and my meter stopped for December and is now showing ZERO for January. I don’t want to go through customer service again. Do you think this will catch up on its own since Xfinity has noted that it has problems when they upgrade a neighborhood.

Anyone with experience with this issue?

 

Win 10 Home 22H2

Reply | Quote

Replies

Win7and10,

I’ve this same issue a few times over the years. The fix was usually drop dead simple but telephone support rarely mentions:

Power down both the modem and router. Wait 3 minutes, then turn on the modem first, and wait until it’s fully reconnected, then power on the router.

Obviously if you have a single box “gateway” unit power it off for 3 minutes.

If the above steps don’t work at least you have eliminated them with a small test.

Desktop mobo Asus TUF X299 Mark 1, CPU: Intel Core i7-7820X Skylake-X 8-Core 3.6 GHz, RAM: 32GB, GPU: Nvidia GTX 1050 Ti 4GB. Display: Four 27" 1080p screens 2 over 2 quad.

1 user thanked author for this post.

Win7and10

Reply | Quote

After Comcast area upgrades back in September, my usage meter also stopped working.  There has been non stop maintenance in my area for months since and no working meter for myself or my neighbors.

I spent hours trying to work with tech support and engineering … they could only confirm that they also saw the meter was not working in my area.

From what I could figure out, my area is undergoing a longer term Docsis 4.0, FDX upgrade which could continue to go on for many more months.  My area is already mid-split, so this Docsis 4.0 appears to be the step in Comcast’s plans.

It also appears that during these upgrades, the data metering may not work, as Comcast didn’t seem too concerned.

Last week during more scheduled maintenance my meter suddenly started working again after months.  Yet the planned maintenance for my area still continues.

I wouldn’t bother dealing with tech support if your meter is no longer working after area work … as they may try and get you to swap equipment or pay for a tech visit.  They’ll get it working again eventually.  And if you’re in a data capped, Comcast most likely can’t track your usage … In my situation Comcast confirmed multiple times they were seeing 0 data usage from my account for months.

1 user thanked author for this post.

Win7and10

Reply | Quote

Hi Brocktoon,

That is exactly what I am doing for now. Nothing.

I don’t want to swap out and deal with customer service that does not know what is going in my particular area.

Thanks for the update and positive reinforcement

For now, I have Verizon trying to send the monthly update for my phone and it will not download properly. C’est la vie? I am not the only one with this issue either, seems to be nationwide.

Win 10 Home 22H2

Reply | Quote