Our home setup is a bit of a mess. I work from home and have a business laptop which has Office 2019 installed, and I use Outlook with two email accounts. I have a personal desktop with Office 2010 and I do not use Outlook, but access gmail through a browser. I recently purchased a new laptop for my wife and she was going to try both LibreOffice and the free online office 365. Her experience has not been positive and it’s been costing me an awful lot of time doing office support 
So today I decided that I would splash out on a family subscription to Office 365 and upgrade all three devices to it. So I have paid the fee, downloaded the office installer, run it, emailed out a share to my wife, and started trying to upgrade my business laptop to office 365. I may have done something wrong but I don’t see what I expect to see.
I should add that I have never used my OneDrive for document storage, all my office documents are saved locally, mostly in my dropbox so both machines can access them.
The Windows Start menu has a MS-Office group, and when I expand it I can see icons for all my 2019 apps plus a new “Microsoft 365 (Office)” app. If I launch any of the 2019 icons it seems to run the 2019 program. If I launch the Microsoft 365 icon it takes me to a home page which offers to let me “Install apps”. If I click install apps I get taken to a web page and offered a download which I have already downloaded and run. If (on this home page) I select a product from the sidebar, let’s say Excel, I see the “recently opened” list which, for some reason, offers me two entries for every spreadsheet I have opened recently. Clicking any of these brings up a security error. If I repeat this for Word I only see one entry per document (with no indication of file type, doc or docx), but again I get the security warning if I click on any of them.
I wonder, should I have uninstalled the 2019 apps before running the office 365 installer?
That’s part one.
Part 2 involves Outlook. This app behaves slightly differently. If I run outlook from the MS-Office group it loads Outlook 2019 and looks fine. If I close this then launch Microsoft 365, and click on the Outlook icon in the sidebar, it opens an outlook window which looks different to outlook 2019 but has my mailboxes and folders all set up and populated. All the online doco for Microsoft 365 implied that I would need to export a PST and import it into Outlook 365. Is this not the case? Can I just carry on? Can I delete Outlook 2019 without losing any data?
Once I’ve sorted my laptop then I’ll be turning to the machine currently running Office 2010. I’m not going to touch that machine until I have more confidence in the process, so I don’t screw anything up accidentally. Hopefully somebody here can help me avoid that!
cheers
T
