How to troubleshoot slow PC performance?

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G’day folks.

How can I troubleshoot slow PC performance? The interface feels laggy, the time between login and being in a ready-to-use state is too long, sometimes the interface freezes too.

Facts:
* 38 % disk space is free — 172 GB
* 20GB allocated to swap
* 8GB physical RAM
* windows 7 pro
* intel i7 3.4GHz cpu
* security essentials anti virus

Tried:

* verify system files not corrupted

Code:

C:Usersdeveloper>sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

* disk defragmenter does not show the C-drive (run under admin privileges)

This is on the work pc. Thanks! 😎

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Replies

What programs run automatically when the PC is powered up?

Autoruns is a useful starting point.

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* disk defragmenter does not show the C-drive (run under admin privileges)[/quote]
Welcome to the Lounge!

Is C by chance an SSD?

This is on the work pc.

Are you authorized to make changes to this work PC?

Always create a fresh drive image before making system changes/Windows updates; you may need to start over!

We all have our own reasons for doing the things that we do with our systems; we don't need anyone's approval, and we don't all have to do the same things.

We were all once "Average Users".

Computer Specs

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Thanks good to be here!

@bbearren: no it is not an SSD, and I suspect disk IO is a bottleneck. I have admin privileges, can change the OS settings within reason.

@Browni: thanks. here are the logon entries (the entire list is a whopping 1000+ items so I focus on logon startup items first)

Code:

RtHDVCpl	Logon	HD Audio Control Panel	Realtek Semiconductor Corp.	c:program filesrealtekaudiohdartdcpl64.exe
IgfxTray	Logon	igfxTray Module	Intel Corporation	c:windowssystem32igfxtray.exe
HotKeysCmds	Logon	hkcmd Module	Intel Corporation	c:windowssystem32hkcmd.exe
Persistence	Logon	persistence Module	Intel Corporation	c:windowssystem32igfxpers.exe
IAStorIcon	Logon	IAStorIcon	Intel Corporation	c:program files (x86)intelintel(r) rapid storage technologyiastoricon.exe
Google Chrome	Logon	Google Chrome Installer	Google Inc.	c:program files (x86)googlechromeapplication42.0.2311.135installerchrmstp.exe
Skype	Logon	Skype 	Skype Technologies S.A.	c:program files (x86)skypephoneskype.exe
HP Officejet 6700 (NET)	Logon	ScanToPCActivationApp	Hewlett-Packard Co.	c:program fileshphp officejet 6700binscantopcactivationapp.exe
ConEmu (x64).lnk	Logon	Console Emulator (x64)	ConEmu-Maximus5	c:program filesconemuconemu64.exe
Mozilla Firefox.lnk	Logon	Firefox	Mozilla Corporation	c:program files (x86)mozilla firefoxfirefox.exe
Mozilla Thunderbird.lnk	Logon	Thunderbird	Mozilla Corporation	c:program files (x86)mozilla thunderbirdthunderbird.exe
Notepad++.lnk	Logon	Notepad++ : a free (GNU) source code editor	Don HO don.h@free.fr	c:program files (x86)notepad++notepad++.exe
VLC media player.lnk	Logon	VLC media player	VideoLAN	c:program files (x86)videolanvlcvlc.exe

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Clippy, if you set Autoruns Options to only check Hide Empty Locations and Hide Microsoft Entries, refresh it then save it as Autoruns.arn and zip it, you can attach the zip file here so that we can check it.

You can also run MSInfo32, wait a few minutes and then check that the Software Environment > Windows Error Reporting section has populated and then Save as MSInfo32.NFO and zip/attach that as well.

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Hey clippy, apologies for not noticing you were a new poster :rolleyes: Welcome!

The PC is running a lot of programs when it starts. Is that intentional?

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I’m guessing each is needed for a 8hr day at work right from the get go. And yes, I suspect this is a issue that will need be lived with. Don’t know whether notepad++ needs to load right at first or VLC player but otherwise I am guessing everything there is for getting started in the morning and network connection.

20GB allocated to swap is kind of weird. If that is on automatic that is an enormous amount of virtual memory that has been allocated in the past for open files on top of the 2GB used in RAM before virtual kicks in assuming mainly 32-bit apps.

You should also run the HDD maker’s diagnostic app to make sure the slowdown is not a failing drive (SMART results).

If this is part of an intranet the login slowdown could be the network.

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I am embarrassed to admit it, but in all these years I never noticed the Windows Error Reporting section of msinfo or never gave it enough time to populate itself to realize how useful it is. Thank you satrow! Now I am embarrassed by the number of error displayed.

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Your system hardware and software all looks good to excellent. No signs there of any problems (this is a cursory overview you understand). If you want to get a good feel for the performance capability of what you’ve got, get your Windows Experience Index. This is found in:

Start | Control Panel | Performance Information and Tools | Base Score

Certain kinds of hardware failures can cause slow performance without cratering the whole PC. However that is, in my experience, one of the lesser causes of this situation. Much more common are well-meaning but sloppily designed software products that ask too much, too quickly of a computer.

There are procedures for tracking down the source of this; the above posts are taking you through some of those. I’ve gotta say though. In many cases you will find that obtaining a Solid State Disk (SSD) does as much or more, as tracking down and squashing those software problems.

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Thanks all for the excellent suggestions! All very helpful.

The primary conclusion is that the HDD is the bottleneck. Thus, apart from replacing it with an SSD (until I can get work to justify that expense), I am looking for other means to increase performance.

Here are individual replies:

Clippy, if you set Autoruns Options to only check Hide Empty Locations and Hide Microsoft Entries, refresh it then save it as Autoruns.arn and zip it, you can attach the zip file here so that we can check it.

You can also run MSInfo32, wait a few minutes and then check that the Software Environment > Windows Error Reporting section has populated and then Save as MSInfo32.NFO and zip/attach that as well.

cheers for the steps, here they are:

40483-Autoruns
40484-MSInfo32

Hey clippy, apologies for not noticing you were a new poster :rolleyes: Welcome!

The PC is running a lot of programs when it starts. Is that intentional?

thanks! yes those startup shortcuts are intentional. I have those pinned to the taskbar and I used to manually start each every morning.

I’m guessing each is needed for a 8hr day at work right from the get go. And yes, I suspect this is a issue that will need be lived with. Don’t know whether notepad++ needs to load right at first or VLC player but otherwise I am guessing everything there is for getting started in the morning and network connection.

20GB allocated to swap is kind of weird. If that is on automatic that is an enormous amount of virtual memory that has been allocated in the past for open files on top of the 2GB used in RAM before virtual kicks in assuming mainly 32-bit apps.

You should also run the HDD maker’s diagnostic app to make sure the slowdown is not a failing drive (SMART results).

If this is part of an intranet the login slowdown could be the network.

you are correct about the 8hr day 😉 I use notepad most of all, and I love listening to classical music while working (a given in a noisy office with 6 people in a room).

I set the swap to 20GB last week. I work with large databases (20GB+) and have found excessive paging while doing large updates and restores. This increase has alleviated some of that paging blockage. Can such a large pagefile have a negative performance impact?

Your system hardware and software all looks good to excellent. No signs there of any problems (this is a cursory overview you understand). If you want to get a good feel for the performance capability of what you’ve got, get your Windows Experience Index. This is found in:

Start | Control Panel | Performance Information and Tools | Base Score

Certain kinds of hardware failures can cause slow performance without cratering the whole PC. However that is, in my experience, one of the lesser causes of this situation. Much more common are well-meaning but sloppily designed software products that ask too much, too quickly of a computer.

There are procedures for tracking down the source of this; the above posts are taking you through some of those. I’ve gotta say though. In many cases you will find that obtaining a Solid State Disk (SSD) does as much or more, as tracking down and squashing those software problems.

The experience index is:
40485-expidx

good call on the SSD, the index points out the disk as the bottleneck.

I would suggest running a System Health Report.

Control Panel > Performance Information and Tools > Advanced Tools > Generate a system health report.

40487-health-report

Note: Not sure why the health report indicates that no antivirus is installed, as I do have Microsoft Security Essentials, up to date and enabled.

Another good troubleshooting tool is Reliability and Problem History…

Control Panel > Action Center > Maintenance > View Reliability History

I don’t see “reliability history” under maintenance – is this not in Windows 7 perhaps?

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You can view the Reliability history by going Start or press the Windows key and start to type reliability and you’ll see the option highlighted where you can press enter or click on it.

Windows has its own tools for checking performance and can be found via Control Panel – System and Security/Find and fix problems and under the same heading, click on Run maintenance tasks – Advanced – Run as administrator and then do the same for Check for performance issues.

StartUpLite is a handy program for vetting your Startup programs which you can review and the free version of CCleaner for clearing the cache after each session.

The more programs you have auto starting on boot, the more memory will be used.

https://www.malwarebytes.org/startuplite/

https://www.piriform.com/ccleaner/download

http://www.howtogeek.com/113382/how-to-use-ccleaner-like-a-pro-9-tips-tricks/

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Looks like the processor is being underrated and a more powerful one such as a Xeon will be required, and an SSD drive!

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Looks like the processor is being underrated and a more powerful one such as a Xeon will be required, and an SSD drive!

He is running an Intel i7 @ 3.4GHz CPU. No need to upgrade…

I would start by turning off Windows Search and using “Search Everything” instead. Also go into Advanced Settings and set windows for “best performance” to get rid of the eye candy effects.

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Is is…

{facepalm} – I had to expand the section. Okay so if anyone wonders why so many unexpected shutdowns occur – we have power load cycling. We got a new UPS in the office for this, even so some times the PC’s are left on after hours and the UPS don’t last long enough during the black-outs.

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{facepalm} – I had to expand the section. Okay so if anyone wonders why so many unexpected shutdowns occur – we have power load cycling. We got a new UPS in the office for this, even so some times the PC’s are left on after hours and the UPS don’t last long enough during the black-outs.

If your UPS is not shutting down Windows before the power runs out your disk could easily be corrupted by the unexpected shutdowns. Running Chkdsk should correct any disk errors. You could use the Power control panel to automatically shutdown your PC after-hours and automatically startup before you get in the office. Set your Windows Updates and virus checker to run before the shutdown.

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I ran Dell’s support utility and it reports all tests passed – no faults. However it recommended running microsoft’s fixit utility, which I did, and it also found no issues.

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I ran Dell’s support utility and it reports all tests passed – no faults. However it recommended running microsoft’s fixit utility, which I did, and it also found no issues.

I read thru the post and didn’t see anybody suggest running chkdsk disk error checking routine. I’ve found that when Windows indexes are messed up chkdsk can fix them and get the drive running back to normal/faster. Right-click on your C: drive, select Properties, Tools Tab, Error-Checking then click Check Now. On the box that pops up check Automatically Fix errors. Leave Scan Drive unchecked. Click Start. Click OK when the message pops up then click Ok to quit Properties. Restart and let Chkdsk routine run. Sorry for all the verbage if you already knew this.

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Check Event Viewer for any Errors with those date and time stamps to see what had “broken”.

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Noticed one item in the Startup programs list:

HP Officejet 6700 (NET) Logon ScanToPCActivationApp Hewlett-Packard Co. c:program fileshphp officejet 6700binscantopcactivationapp.exe

Some users have experienced an issue where an HP printer app generated a huge amount of Temp files. The amount could be over 10GB and that would definitely bog down your performance. There’s only an outside chance this could be the cause of your sluggish performance, but it may be worth checking. May i suggest installing and running the free CCleaner utility app to get a list of all sorts of “junk” files that have accumulated on the hard drive including Temp files. We had a similar problem recently after trying out a new Linksys wireless router. After reverting to our preferred TP-Link router the Linksys software generated a vast amount of Temp files. After cleaning them out twice i examined the list of installed programs in Windows and removed the Linksys app. Problem solved.
By the way, i second the recommendation to go with an SSD. Choose a solid reliable brand like Intel or Crucial. If possible, go for a 480GB – 500GB model or larger. Failing that, a 240GB model will still give good performance although Write speeds may be a little slower.

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I’m back on a Windows PC now so I can check the files natively.

c:program files (x86)assets managersmdmfx64smdmfmgrc3.cfg Kernel Driver <–Adware/toolbar that installs 1-2 kernel drivers = not good, +smdmfservice.exe in Services. They look very much like the below:
http://www.herdprotect.com/smdmfmgrc3.cfg-5e6c71923a19f110c70a962a9d38a3be89827879.aspx
http://www.herdprotect.com/smdmfservice.exe-a27f09cf2869677c1f2da5f0fbdc4d65e62c0fa0.aspx

What does it do?

Starts a Windows service
Creates or opens a system mutex object
Reads from the browser all search terms stored
Reads, modifies and adds browser cookies
Sets or modifes the browser's search page and provider

Uninstalls:
Settings Manager or Assets Manager (see above)
Intel RST <– not needed on a single drive system, for RAID and SSD -caching.
TrendMicro <– removal tool needed, dregs left behind. See the Having problems removing Trend Micro? section here: http://esupport.trendmicro.com.au/en-us/home/pages/technical-support/1037161.aspx

Disable Startups (use Autoruns – uncheck the items below):
Hotkeys
igfxTray
Persistence
RtHDVCpl

The other non-security Startups are up to you, you should consider using the free version of WinPatrol to delay some of them, it will also warn you of changes in Windows etc., letting you to allow or deny them.

Looking at the Processed Events from the Health Report, there seems to be quite a lot of disk/file IO, it's time to add an SSD for the OS and software!

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Noticed one item in the Startup programs list:

HP Officejet 6700 (NET) Logon ScanToPCActivationApp Hewlett-Packard Co. c:program fileshphp officejet 6700binscantopcactivationapp.exe

Some users have experienced an issue where an HP printer app generated a huge amount of Temp files. The amount could be over 10GB and that would definitely bog down your performance. There’s only an outside chance this could be the cause of your sluggish performance, but it may be worth checking. May i suggest installing and running the free CCleaner utility app to get a list of all sorts of “junk” files that have accumulated on the hard drive including Temp files. We had a similar problem recently after trying out a new Linksys wireless router. After reverting to our preferred TP-Link router the Linksys software generated a vast amount of Temp files. After cleaning them out twice i examined the list of installed programs in Windows and removed the Linksys app. Problem solved.
By the way, i second the recommendation to go with an SSD. Choose a solid reliable brand like Intel or Crucial. If possible, go for a 480GB – 500GB model or larger. Failing that, a 240GB model will still give good performance although Write speeds may be a little slower.

Not an overkill amount of temp files but still, I clean them out as often as I remember.

Code:

C:UsersDEVELO~1AppDataLocalTemp>du -hs %temp%
3.9G    C:UsersDEVELO~1AppDataLocalTemp

40516-disk-clean

I find Window’s lack of auto-cleaning temp very silly. Thanks for the reminder!

I’m back on a Windows PC now so I can check the files natively.

c:program files (x86)assets managersmdmfx64smdmfmgrc3.cfg Kernel Driver <–Adware/toolbar that installs 1-2 kernel drivers = not good, +smdmfservice.exe in Services. They look very much like the below:
http://www.herdprotect.com/smdmfmgrc3.cfg-5e6c71923a19f110c70a962a9d38a3be89827879.aspx
http://www.herdprotect.com/smdmfservice.exe-a27f09cf2869677c1f2da5f0fbdc4d65e62c0fa0.aspx

Uninstalls:
Settings Manager or Assets Manager (see above)
Intel RST <– not needed on a single drive system, for RAID and SSD -caching.
TrendMicro <– removal tool needed, dregs left behind. See the Having problems removing Trend Micro? section here: http://esupport.trendmicro.com.au/en-us/home/pages/technical-support/1037161.aspx

Disable Startups (use Autoruns – uncheck the items below):
Hotkeys
igfxTray
Persistence
RtHDVCpl

The other non-security Startups are up to you, you should consider using the free version of WinPatrol to delay some of them, it will also warn you of changes in Windows etc., letting you to allow or deny them.

Looking at the Processed Events from the Health Report, there seems to be quite a lot of disk/file IO, it's time to add an SSD for the OS and software!

I am ashamed at that smdmfservice, how did that get there! microsoft's security essentials did not detect it as suspicious. I will remove the rest of those startup-items. Gosh there is a lot of cruft that comes bundled by default 😛

Thanks @satrow!

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I am ashamed at that smdmfservice, how did that get there! microsoft’s security essentials did not detect it as suspicious. I will remove the rest of those startup-items. Gosh there is a lot of cruft that comes bundled by default 😛

Since it appears that some sort of adware got on your computer without your knowledge, you might want to consider replacing your antivirus software with something more effective. Microsoft Security Essentials seems like an obsolete product given current threats. It had poor reviews recently with three independent anti-malware testing labs. Av-Test thinks it is completely worthless for protection.

http://www.av-test.org/en/antivirus/

http://www.dennistechnologylabs.com/reports/s/a-m/2015/

https://www.mrg-effitas.com/mrg-effitas-real-world-exploit-prevention-test-march-2015/

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I find Window’s lack of auto-cleaning temp very silly. Thanks for the reminder!

CCleaner does a thorough and non-invasive job of cleaning up these and many other files which do not need long-term retention.

https://www.piriform.com/ccleaner/download

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http://www.winpatrol.com it’s free
download and install (uncheck the free trial box), check the box (under the options tab) to lock file types or it will drive you crazy when windows updates.
run the ‘hijack log’ and save it and print it in landscape.
http://www.blackviper.com has the breakdown of what each catagory number proforms.

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I suggest taking Firefox, Thunderbird and VLC out of the startup routine – also possibly Skype. Even though you use them daily, it might be better to start them manually once the computer is running. I use FF and TB daily, but start them later.

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Of 8GB RAM only 2.5GB is free!!!!
Virtual RAM seems to have tapped (assuming it is automatic) into 7GB of virtual RAMspace set aside. I assume at one point you actually had 15GB in RAM (8GB actual + 7GB virtual). So you will want it set to probably 8GB virtual manually since you routinely run with a huge database open. This is a serious impediment to speed as you have indicated. A fast SSD read and write (Samsung 850 PRO) to run virtual would improve (on the SATA 6Gbps ports; should be 1-2 with that chipset). Going to 16GB RAM might improve things a lot without the need for an SSD if virtual can be avoided—if database app is 64-bit. (4 x 4GB or 2 x 8GB 1600MHz DDR3; may need most recent BIOS update for 8Gb sticks, and case model dependent)

I cannot get the Autoruns info to load. Not sure what is up with that. But I think I could see everything running in startup from your earlier post so maybe I do not need.

USB3 driver not loaded? Device Manager show a red or yellow check?
7 Series/C210 Series Chipset Family USB xHCI Host Controller
Q77 Express Chipset
http://ark.intel.com/products/64027

Might disable Sidebar (all iterations if multiple entries) in Startup and see if it improves.

3.4GHz CPU

Seagate Baracuda 500GB 7200RPM ST500DM002-1BD142 48531286

Dell OptiPlex 7010
https://www.dell.com/us/business/p/optiplex-7010/pd
https://www.dell.com/support/home/us/en/04/product-support/product/optiplex-7010/diagnose

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FN: MSINFO indicates 8GB physical + 20GB virtual (~0.5GB used). Given Firefox, T’bird, SQL Server and more running, 5.5GB of RAM used is probably about right.

Autoruns.arn should load on double-clicking it once you’ve started the Autoruns app once to agree to the terms, etc.

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I really don’t think that suggestions like modifying Windows Services is a good idea at this stage.

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It appears that the HDD is the bottleneck, exacerbated by the recent change of virtual memory to 20GB. What I suggest takes multiple steps, but I believe it will improve your performance issues. It will also take a bit of time, so don’t start until you have time available. Once started, you’ll need to continue to the last step, or it won’t be effective.

I’m assuming significant fragmentation of C: drive, as well as significant fragmentation of the pagefile. First, temporarily remove your pagefile completely, which will require a reboot to take effect.

After the reboot, defrag drive C:. You stated that C: drive doesn’t show in defragmenter, but you can still run it through an elevated Command Prompt. Open an elevated Command Prompt and type (without the quotes) “defrag.exe C:” and hit Enter. You will first get a fragmentation report of the drive, then the defrag will begin. You’ll see the cursor with no prompt. Let it run until you get a defrag report and a return to the prompt with the blinking cursor. It might take some time if C: is significantly fragmented (the fragmentation report at the beginning). Once defrag has completed and given the defrag report, exit the Command Prompt.

Next set your pagefile again to the 20GB you want. Make it a fixed size (same minimum and maximum) to prevent future fragmentation of the pagefile. You’ll need to reboot in order for this to take effect.

This should bring a noticeable improvement in system performance. (You may get some additional advice from other members, but this particular procedure needs to be done just as I’ve outlined; don’t add any steps or skip any steps)

You also mentioned a new UPS. Is that office wide, or an individual UPS for your PC?

Always create a fresh drive image before making system changes/Windows updates; you may need to start over!

We all have our own reasons for doing the things that we do with our systems; we don't need anyone's approval, and we don't all have to do the same things.

We were all once "Average Users".

Computer Specs

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What is the 20GB size based on? Current Commit Charge? Peak Commit Charge?

It does not matter what it’s based on, if he wants a 20GB pagefile (which is mentioned in the OP), he can certainly set a 20GB pagefile.

And no, we are not going to have the never-ending discussion/argument about how/where to size a paging file.

Don’t go there. I’ll wait for the OP to reply to post #32.

Always create a fresh drive image before making system changes/Windows updates; you may need to start over!

We all have our own reasons for doing the things that we do with our systems; we don't need anyone's approval, and we don't all have to do the same things.

We were all once "Average Users".

Computer Specs

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Considering the OP asked for advice on performance issues, it’s up to him to decide whether it matters, after weighing all the evidence.

There’s no excessive paging, a fixed page file of any size from 4092MB upwards would only damage free drive space, not performance. Just like messing with Services would have no perceptible difference on performance. Red herrings, please stop.

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Considering the OP asked for advice on performance issues, it’s up to him to decide whether it matters, after weighing all the evidence.

I’m glad that you see my point. Let’s wait for the OP to weigh in, shall we?

Always create a fresh drive image before making system changes/Windows updates; you may need to start over!

We all have our own reasons for doing the things that we do with our systems; we don't need anyone's approval, and we don't all have to do the same things.

We were all once "Average Users".

Computer Specs

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Thanks for all the good tips. After all is said and done, the final and only solution was to move to a SSD laptop. That desktop pc was just too underpowered for what I was doing, and it reached it’s limits quickly.

I wont be messing with my service configurations, either. The only services I disable / toggle are the ones I need to develop for the job. I leave the third-party and default services be.

Thanks all.

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Thanks for all the good tips. After all is said and done, the final and only solution was to move to a SSD laptop. That desktop pc was just too underpowered for what I was doing, and it reached it’s limits quickly.

I wont be messing with my service configurations, either. The only services I disable / toggle are the ones I need to develop for the job. I leave the third-party and default services be.

Thanks all.

Just curious which laptop is a lot more powerful than a PC running an Intel Core i7-3770 @ 3.4GHz? I would’ve thought that cloning the OS onto a performance oriented SSD with 480GB capacity or larger would remove any obvious bottlenecks in the PC, no? Of course, doubling the amount of RAM is always good, too, but that didn’t appear to be a bottleneck.

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Just curious which laptop is a lot more powerful than a PC running an Intel Core i7-3770 @ 3.4GHz? I would’ve thought that cloning the OS onto a performance oriented SSD with 480GB capacity or larger would remove any obvious bottlenecks in the PC, no? Of course, doubling the amount of RAM is always good, too, but that didn’t appear to be a bottleneck.

It is a dell xps14, also an i-7 core but the throughput advantage of ssd. Remarkable really.

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It is a dell xps14, also an i-7 core but the throughput advantage of ssd. Remarkable really.

I hear that. For everyday stuff like internet, email, watching videos, and using MS Office my girlfriend’s 7 year-old Core2Duo @ 2.66GHz PC is just as fast as my recent Core i5 @ 3.5GHz, and it’s because we both use an SSD. What’s more, her PC is limited to SATA II speeds and her SSD is an early Kingston SV100+ 96GB model. On paper, my Crucial SSD is literally twice as fast but you’d be hard-pressed to tell any difference on “normal” computing tasks.

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Good to hear that you finally got a satisfactory solution.

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