HPSupportSolutionsFrameworkService.exe stalls computer

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I have an HP Envy TS m7 notebook which is running Windows 10 (64bit)

Periodically, my computer will slow down quite a bit and the cooling fan will start to run at high speed. I’ve learned, by checking the Resource Monitor, the HPSupportSolutionsFrameworkService.exe is using up at least 30% of the CPU cycles. When I use the Resource Monitor to suspend the program, the CPU immediately drops to normal usage and the fan very soon shuts down. I have also discovered that copies of the file are located in two different places:

C:ProgramFiles(x86)Hewlett-PackardHPSupportSolutions [this file’s date modified is 15 Aug 2016]

C:UsersLlynAppDataLocalTemp\HPSAPatchBackup [this file’s date modified is 4 July 2016]

At the very least, I expect that one of these copies needs to go. How do I prevent a recurrence of excessive CPU usage?

Llyn

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You are not alone and even HP tell you to uninstall it – I always recommend removing HP bloatware.
http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/HPSupportSolutionsFrameworkService-exe-runs-at-50-to-60-of/td-p/5729353

cheers, Paul

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I agree with Paul T (and HP). Un-install it.

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