LightScribe drive not recognized

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I have an HP Lightscribe cd/dvd player/burner an am running Windows 7. My problem is that Sure Thing cd/dvd label program will not recognize my lightscribe drive. If you can help I would appreciate it.

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Can you use the drive for reading/writing? Have you been able to use it for lightscribe in the past? Are any other programs able to use it?

I would open the computer case and make sure that the drive’s cables are securely connected on both ends.

Group "L" (Linux Mint)
with Windows 10 running in a remote session on my file server

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Have you been through the Sure Thing FAQ’s, particularly the ones in the LightScribe section?

If that doesn’t help, why not contact Sure Thing Support directly?

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I have used it before, it does read/write and other programs can use the lightscribe function. I have not contacted Sure Thing yet but will now. Thanks for the suggestions.

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