Lists throughout most programs scroll to top and disallow item selection

Topic

MS installed the 24H2 update on my desktop PC. Letting that happen was stupid really, given the excellent DEFCON warnings. It worked fine for awhile, until an overnight update in September. In testing various solutions posed online, my fast way of testing a results is to use my keyboard or mouse as follows:

WinKey-All Apps. The drop down app list does not let me select an app, because any keyboard down arrow or mouse pointer faces a moving target that scrolls back to the top of the list (other users report it going to the bottom). This issue replicates throughout my daily use in many ways. For example, if I want to see or add a January appointment in my domain-based (gmail) monthly calendar, I have to first select February in the top bar. As soon as my mouse pointer moves into that calendar, it scrolls back to January. Starting in January moves back to December, etc. This issue does not exist on my Laptop running Win 11 Pro 23H2.

There are many posts elsewhere about this issue, all the way back to 2021 Win 10 users. Fixes such as “Settings/Personalize/Color/”change to manual”, or “Turn off Scroll Inactive Windows When Hovering Over Them” have not worked for me. Suggestions to change my mouse and update drivers are futile, as all other wired, USB and Bluetooth mice with their updated drivers repeat the problem. I’ve done a recovery in place reinstall, to retain my extensive business and personal software configurations, with no success. I’ve checked all my SSD’s, and disabled all non-system startup apps. Clicking on the “go back” option in Recovery, and trying to restore my prior Win 11 23H2.iso which I saved to my file history, now requires a clean reinstall. That’s a long three-day loss of business.

The most common consensus is some Win 11 or other installed app may be constantly refreshing the screen. I paused and then uninstalled OneDrive thinking it might be the culprit, but no success.

All ideas welcome!

Replies

Have you tried a different keyboard?

Or see how the mouse performs with the keyboard disconnected?

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The7Stans

Thanks -I disconnected my Steelcase Apex 3 KB and without rebooting, the problem stopped. I went to Device manager and it showed five keyboard devices, the first one of which was the Apex. The rest (MS, Logi, or Standard USBs) showed all drivers up to date and working. I deleted those, and then things got snarly. I had to reconnect the Apex in order to get the onscreen kb pinned to my taskbar. Of course, that involved a continuously-moving app list and I was finally able to get that done. I then rebooted, and tried to do typical business tasks using only the onscreen keyboard for everything including logins, password lists, unlocking Bitlocker SSDs, etc. It was too difficult for anything requiring typing. I do screen-sharing consulting in many states, and no one will want to watch that!

I then opened Win 11 Services, and tried to get at one Steelcase-related service set for delayed start. With a lot of enter and tab keys I was lucky to land on it but when I select manual or disabled, it automatically went back to delayed start. I also deleted my Asus TUF Armoury app which could be affecting my Apex colors. I’m not a gamer and use the keyboard only for its very good backlighting, volume control and tactile feel. I may have to get a basic keyboard to confirm if it is the Apex or any keyboard issue.

Can you delete the Apex device in Device Manager and then reboot and let Windows update whatever it wants?
Uninstall the Apex driver and reboot?

cheers, Paul

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The7Stans

I will try that and maybe avoid buying and testing a cheap USB KB with no gaming, LED overlays, CPU temp monitoring that gets installed. Thanks

I tried that and on rebooting, five keyboard devices were restored. All were standard USB. I understand that is normal for a single keyboard, to allow for custom overlays, etc.

Now, Control Panels Programs, Services and Revo and Regedit find no “Apex”, “GG”, “Steelcase” or other installed software for my keyboard. I bought a Logitech MX Keys S wireless keyboard replacement, and it replicated the same uncontrollable scrolling. It’s not the keyboard or mouse, it’s Win 11 24H2.

I’m going to reinstall the latest Apex 3 GG software and if it does not fix my issue, I’ll wipe my C drive and do a clean install of 23H2. I’m not going to update to 24H2 until Susan Bradley gives a green light.

I’m giving up on 24H2, and since I’m encountering a new issue, will go back to that forum.