Logging off problem

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I have had no problem with my system for some time. However, yesterday when I shut down the Logging Off window stayed on screen so long that I left it and went to bed. This morning Logging Off was still displayed, so I used the restart button. As expected I got the usual message about Windows not shutting down properly, and chose to restart normally, and everything seems fine.

The most relevant message I could find in Event Viewer read as follows:

Log Name: Application
Source: Microsoft-Windows-EventSystem
Date: 06-Sep-13 2:49:48 AM
Event ID: 4627
Task Category: Firing Agent
Level: Warning
Keywords: Classic
User: N/A
Computer: Roy-PC
Description:
The COM+ Event System timed out attempting to fire the Logoff method on event class {D5978630-5B9F-11D1-8DD2-00AA004ABD5E} for publisher and subscriber . The subscriber failed to respond within 180 seconds. The display name of the subscription is “Explorer”. The HRESULT was 800705b4.
Event Xml:
Event xmlns=”http://schemas.microsoft.com/win/2004/08/events/event”
System
Provider Name=”Microsoft-Windows-EventSystem” Guid=”{899daace-4868-4295-afcd-9eb8fb497561}” EventSourceName=”EventSystem” /
EventID Qualifiers=”32768″>46270
Keywords0x80000000000000/Keywords
TimeCreated SystemTime=”2013-09-06T00:49:48.000000000Z” /
EventRecordID15092/EventRecordID>
Correlation /
Execution ProcessID=”0″ ThreadID=”0″ /
ChannelApplication/Channel
Computer Roy-PC/Computer
Security /
/System
EventData
Data Name=”param1″800705b4</Data
Data Name="param2"Logoff/Data
Data Name="param3"{D5978630-5B9F-11D1-8DD2-00AA004ABD5E}/Data
Data Name="param4"
/Data
Data Name="param5"
/Data
Data Name="param6"Explorer
Data Name=”param8″
/Data
/EventData
/Event

If anyone can tell me what this means and what I can do about it I would be grateful.

Thanks and regards,
Roy

PS. After restarting I ran sfc /scannow and it found corrupted files which could not be repaired, all of which related to Inbox Games. The only game I play is Solitaire, and I encounter no problems with that, so I am inclined not to worry about the corrupted files. Should I be worried about them?

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Roy,
I Googled HRESULT 800705b4 and the hits show that you might have failed a mandatory windows update. That would explain the logoff failure. Try manually updating windows. That might shed some light on things.

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Had the same situation after one of the scheduled Automatic updates.
Make System Restore to the last Restore Point and then Manual update.

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Reverting to my first post, I searched for D5978630-5B9F-11D1-8DD2-00AA004ABD5E in regedit and it referred to SENS logon events. Any ideas about this?

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riffraff, thanks. I did try a manual Windows Update, but no updates were found. I have restarted several times since the problem arose, and it has not occurred again, and hopefully won’t recur.

Alison, thanks but if I felt I needed to I would rather restore my last Macrium Reflect image backup than use system restore.

Regards,
Roy

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On my system there are times Windows just does not shut down properly. On those few occasions I use the power button. Everything works fine during the subsequent boot. I guess I just ignore these occasional glitches.

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Ted, thanks. I will treat this as a glitch and ignore it.

Regards,
Roy

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I have to agree with Ted. I’ve had to use a hard power restart twice in the past three months after my Win 8 screen froze and was unresponsive to keyboard or mouse inputs.

Everything looked fine after restarting. I didn’t even look at any event logs.

Bill

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