• “Microsoft Word isn’t your default program for viewing and editing documents”

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    #2275571

    After updates earlier this month (circa June 10-12) a user keeps getting a pop-up message from her Office 365 Word program:

    “Microsoft Word isn’t your default program for viewing and editing documents.
    Do you want to select the file types that Word should open?”

    I have:
    – unchecked the option for Word to check if it’s the default (Options > General).
    – run WINWORD.EXE /r that supposed re-registers Word.
    – used the Default Apps and Choose a default app for each type of file
    – used the “Open with…” context menu function to select Word as default
    – used the Microsoft completely-uninstall-all-office Support and Recovery Assistant, then reinstalled Office 365.

    If I log in and run Word under my profile, I don’t experience the same problem, so creating a new profile for the user is likely going to be my next step, but I was hoping someone might have encountered -and resolved- this issue without resorting to creating a new profile for the user.

    Has anyone come across this before? Or, heard that others are also experiencing this after recent Windows/Office upgrades?

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    • #2276078

      The fact that June Updates were installed, may provide a clue.
      When you state that patches were installed, does it pertain to Windows and/or Office?
      In order for us to help you, what Edition/ version of Windows are we talking about and whether it’s x86/x64.

      Windows - commercial by definition and now function...
    • #2276146

      @Microfix – my apologies. I should know better!

      Windows 10 Pro x64
      Office 365 E3 x86

      MS11-025
      Microsoft Visual C++ 2010 Service Pack 1 Redistributable Package MFC Security Update

      MS20-JUN1
      2020-06 Security Update for Adobe Flash Player for Windows 10 Version 1909 for x64-based Systems (KB4561600)

      MS20-JUN12
      2020-06 Servicing Stack Update for Windows 10 Version 1909 for x64-based Systems (KB4560959)

      MS20-JUN3
      2020-06 Cumulative Update for Windows 10 Version 1909 for x64-based Systems (KB4560960)

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