Office 2013 Click to Run won’t update

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I recently updated my laptop from Win 7 Pro to Win 10 Pro. After upgrading I then did a clean install of Win 10. All working well. When I initally installed Office 2013 Home and Business on the Win 7 Pro OS I downloaded it and burned it to a DVD and then installed it from the DVD, the idea being to prevent CTR, which didn’t work but eventually proved useful as I didn’t need to worry about it updating and never had any problems.  When installing Office from the DVD on the new installed Win 10 Pro OS I disconnected from the internet and the installation went well. All office programs open including MS Outlook, however office is not updating and still showing as the orignal version 15.0.4433.1508 . I have tried the following 1 – disabling and then enabling updates, 2 – Quick Repair and 3 – Online Repair, all with no success. Interstingly enough when I try Online Repair I get the following message
Internet connection needed
Online Repairs need the internet and it looks like you may not be connected.

You can try a Quick Repair while offline, or try an Online Repair again once you’re connected.

If you think you are connected, you can go online to get more help

Go online for additional help

Error 30094-9

I am definitely connected when this message appears so it makes no sense and in addition the 2 links included in the message do not respond either. My questions are these and how do I correct it

1 – What is causing the Error Code and how do I get round the probelm? 2 – While this is definitely a CTR, since it is not updating can I install the updates as if Office had been installed using MSI?

Many thanks for any help you can offer.

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You need to be logged in to your Office account to get updates. C2R installations must be updated via C2R and not MSI.

--Joe

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Ratters1960

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Thanks Joe. I thought that might be the case regarding MSI. I am logged in to my Office/MS Account. I’m wondering if it is happening because I installed Office from a disc without being connected to the internet. Since I can access the installation file via my Office account I shall uninstall Office and then re-install Office from my Office Account and see if that works.

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Did you set internet connection to metered on Win 10?

anyway, from latest vcab file, it seems updating require minimum version 15.0.4446.1000

so, you will have to download and latest version using Office deployment tool 2013

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Ratters1960

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If you uninstall and then reinstall using the online Office account you should get the most current version.

--Joe

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Ratters1960

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Thanks Both

Joe – Thats what I did. Uninstalled Office and re-installed it from my office account and it gave me the most up to date version. So all good. Also confirmed by the fact that all 4 boxes  “update now, disable updates, view updates, and about updates” now showing in the accounts section of word etc. Only had the last three listed on the initial install.

Abbodi86 – Win 10 not set to metred internet connection. That’s good to know about which version required to get the updates.

Will in future use the install tool in my Office account to ensure latest version installed if I ever need to uninstall and re-install again.

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My office 2013 apps told me they were unlicensed after installing most recent Win 10 18nn (1803?) feature update. I eventually got that fixed on my own trying things I found online. Then next feature update (1903?) made the apps appear unlicensed again and but I could never fix that. Installed 1909 today and no change. Contacted MS support and agent spent no small amount of time looking for options other than reinstalling (I have my apps very customized, what a major pain reinstalling would be). He did find a solution – we edited permissions of a registry hive (S-1-5-20) and my office apps are now registered/activated again.

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Interesting news about  Office 2013.

Because about Office 2010,  there is no support regarding automatic updates.

The user he is forced to find them and get them manually one by one, due MS website.

Win7 Pro (Blue Retail Box) i7 4770 - 16GB DDR3 2400XMP - GTX1060 6GB - Professional Workstation

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Recently uninstalled soon-to-be-EOL MS Office 2010 installation I’d been using – and updating monthly via Windows Update (with Microsoft Update box checked) – successfully on a Win7 Pro SP1 box (with paid Win7 ESU license) current through Aug’20 updates.

Then installed MS Office Home and Student 2013 (from DVD, 32-bit, version 15.0.4433.1508) and activated successfully with valid retail product key (purchased years ago but with several years of “life” remaining before Office 2013 EOL). Office 2013 applications (Excel, Word, Powerpoint) open, are configurable, and appear to be working, but…

Unfortunately, MS Office Home and Student 2013 installation (MSI, 32-bit, version 15.0.4433.1508) seems rather determined to not allow itself to be updated. I was hoping that following installation & activation of Office 2013, Microsoft Update (again, Windows Update with Microsoft Update box checked) would begin offering updates for the office suite, but no joy. And although I’m able to access update options as expected through the office applications (File > Account > Update Options), and seem to be able to toggle updates on & off via “Enable Updates” & “Disable Updates” options (and, yes, I’ve tried to first “Disable Updates” and then “Enable Updates” again), the Office 2013 installation has remained both unwilling to update itself and unwilling to offer the “Update Now” option.

Any thoughts, anyone? Thanks.

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[abbodi86]

Minimum supported version for Office 2013 C2R is 15.0.4446.1000

try to update manually
launch command prompt as administrator, and run

"%Program Files%\Microsoft Office 15\ClientX86\OfficeC2RClient.exe" /update user displaylevel=true

• This reply was modified 4 years, 8 months ago by abbodi86.

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