• Office 365 repeated requests for data permission

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    #2303900

    I am running Office 365 applications, and I started having a problem a few weeks ago.  Every day or so when I open any of the office applications, I get a screen asking me to agree to some new terms.  It is asking for permission to share data from my use of office applications.  Every time it comes up, I check No, and then finish.  I will be fine until the next day or so when I open an application and it comes back.

    Does anyone know how to get rid of this constant request?   I did find a way to set the same settings deep within the Options, under Trust Center > Privacy Settings.  Setting them there, however, does not stop the  regular popup.

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    • #2303905

      Haven’t had that issue with Office but did have it with another program. Launching the program as admin allowed my choice to stick and didn’t receive the prompt thereafter.

    • #2303910

      Can you send some screen shots? Not totally clear when this is occurring during login. I have not seen this error message and I’m supporting dozens of users in different organizations.

    • #2303935

      I have trouble capturing this since it occurs generally the first time I start one of the Office apps (Word, Excel, or Powerpoint) after booting up in the morning — not every day, but every few days.   I don’t think I have ever seen it again later the same day.  I will capture a screen shot the next time.  I will try to remember to start the app in admin mode so I can try that, also.

    • #2305694

      It has now been about a week.   I have started Word in administrator mode every day.  However, the offending message has not reappeared, so I don’t have a screenshot to share.

      Based on what was said earlier, I did start Word in administrator mode and I went into the Word Options>Trust Center>Trust Center Settings>Privacy Options>Privacy Settings to get to the attached page, which seems to be asking the same things as the offending popup.  I left the Optional Diagnostic Data option unchecked as shown, but I saved the page.   Perhaps that took care of the issue.  If it does reappear, I will try to capture a shot of the popup.

      Image-1-1

      • #2305696

        I should have been more clear above. On the program I had the issue with (think it was Photoshop but can’t remember for sure) I ran as administrator one time, checked the options and it stuck. Never had to run as admin thereafter.

    • #2306012

      I spoke too soon.  Today I got the message again.   Unfortunately, I had not opened Word with admin permissions.   See attached.  There are 3 screens.  I will put them in followup entries since it only appears to allow one attachment per entry.

      Image-1-2

    • #2306014

      Next page.

      Image-2

    • #2306016

      Final page.

      Image-3

    • #2306038
    • #2306660

      I tried the method of logging off the Office account, exiting the program, and then logging back in. When I logged back in, I got a message that there were two accounts, one personal one created by me and one created by my office administrator. I don’t have an office administrator or any employer. I only have my personal account. I am not sure if this is part of the issue, but there must be another Office account using my email address.

    • #2311469

      I finally managed to get the popup again when I was logged into Word in administrator mode.  I selected the no option.   However, today, when I logged into Word again, I got the popup.  So neither filling out the popup when in admin mode or switching accounts seems to help.  Any other suggestions?  Thanks.

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