Outlook incorrect unread email count

Topic

New Reply

Having multiple domains/email accounts, I use Hmailserver (5.6.7) to download via POP and hold them with multiple accounts in one mail store.  I have mail configured on Outlook2019, IPhone and IPad to retrieve email via IMAP.  This allows me to view my incoming mail (as well as other folders) on all of my devices without worrying that mail is downloaded on one but not another.  However, since upgrading to IOS 13 and IPADOS 13, the unread email count in Outlook consistently shows more unread emails than there are.  Any ideas on how to resync the count, and keep it accurate?

Reply | Quote

Replies

So… the mails are on the Hmailserver, and all devices / applications access that via IMAP.

Outlook 2019 on a PC has incorrect unread count, right? Please confirm that other devices (more than one) ALL have a correct unread count, then? And it’s specifically Outlook that has it wrong and not all the others?

Is the unread count for main inbox only or aggregate across all folders? Because usually when these happen it’s the aggregate count, and happens because some application doesn’t count Junk folder, Trash folder, Drafts folder, or some such… or doesn’t even pull or check some folder or another from the server. (IMAP subscribed folders vs all folders, or special handling for some like Drafts or Junk or… Sync Errors)

Then I’ve also seen Outlook have a bug where it doesn’t sync status and flag updates for older messages in the mailbox. Standard mailbox repair usually but not always fixes that.

Worst case, might be necessary to recreate the profile in Outlook. Fortunately you can have multiple profiles so don’t have to remove the old one first.

Reply | Quote

Thanks for the fast response.  Yes, you’re correct in the setup.  It’s only Outlook with the incorrect counts.  The IOS devices are all correct.  I’ll try the mailbox repair as well as recreating the profile if it doesn’t work, later today.  I’ll report back with the results.

Reply | Quote

I was able to remove the incorrect counts via the profile method.  However, it appears that whenever I retrieve mail from my IPhone or IPad (not sure which at this point) the count goes incorrect again.  Since IOS13 arrived at roughly the same time as my Windows 10 patched, I’m not sure who the culprit is.  If I can’t live with it, I’ll just search for a client that handles IMAP better than Outlook as well as a calendar app to sync with ICloud.

Reply | Quote

anonymous wrote:

I’ll just search for a client that handles IMAP better than Outlook as well as a calendar app to sync with ICloud.

Of those two, the former is trivial 😉 but the latter can be a bit of a challenge.

I’m told Thunderbird with a couple of add-ons should do it, though not having Apple devices or iCloud account, don’t have personal experience. (Add-ons being John Bieling’s TbSync and the CalDAV&CardDAV provider.)

Reply | Quote