passwords disappearing in Outlook and Chrome in Win10

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Hi,

On one pc we have a weird disappearing of passwords in Outlook and Chrome. These are the only apps that have passwords on this pc. This has been happening since about a week.
After putting the passwords again into the mail-accounts and Chrome and shutting off the pc we found that when the startscreen appears about half of the time there’s only the picture of a landscape with no text like: do you like this picture, and so on. The other time after a shutdown and restart the text shows up. In both instances the login screen appears after a click. No trouble with that.
Now, when there’s not any text on the startscreen, starting Outlook and collecting mail comes up with the windows asking for the passwords of the 2 accounts. Every time again. Doesn’t matter  whether “Saving password” is clicked or by putting it in at the mail setting in the control pannel to store the passwords.
On the contrary when the startscreen comes up WITH the info text Outlook seems to have stored the passwords, even after a previous start the passwords didn’t show up!

Chrome on the other hand keeps losing it’s passwords no matter what the windows startscreen looks like, text or not.

To me it looks like there’s something going wrong when starting Windows 10, but no idea what can cause that. Anybody? TIA

Sjors

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Have you recently run a malware scan? What A/V?
What version of Win10 are you using? Home or Pro?
What version of Outlook are you using?

Does your Windows login have a password? Local or Microsoft?
Are there more than one ID on the computer?
Are there any differences between the two logins: desktop look the same? same background? data in the same place?

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SvdH

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ty.

Yes, used AVG for malware.
Latest version, august update today.
Office 2019

Only one ID for this pc, local with password

Started last week.

Sjors

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What version of Win10? 1809, 1903, 1909, 2004? Home or Pro?
Is Office 2019 Persistent or Click-to-run? What is the current version.
What is the version oc Chrome? 84 or earlier?

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home 2004
Office 2019 persistent, current version not at hand, auto updates though
Chrome same, meaning auto-updates.

What bothers me the most at the moment is the appearance of the startscreen, sometimes with text, sometimes without.

Bit weird, never seen that behavior.

Sjors

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maybe it’s the same Windows 10 2004 issue that Guenter Born described in his blog today:

 

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Hi,

Tnx, but couldn’t find his blog. Do you have a link?

TIA
Sjors

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https://borncity.com/win/

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Tnx, but to what article exactly you are referring. Couldn’t find anything that resembles my question or 2004.

Sjors

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I am also experiencing the constant re-asking for passwords in Google Chrome even when I click the Save password box/window after successful re-entry. This will hold until I close the browser and then it starts all over again. I have a Windows 7 machine on my network where I have No problem what so ever. ” very Strange”

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If you have an HP printer, I have the fix for you.

The symptom is that you lose your email passwords in Outlook and the Chrome browser. You may not be aware of this but you lose them when you reboot your computer.

This is a Microsoft issue that I won’t go into the details about.

To fix this go into your Task Scheduler (NOT Task Manager) and disable the item that says, “HP CustParticipation”.

Then reboot and start entering your passwords again.

Once again, reboot and be sure the passwords have been saved.

Please report back that this worked for you since so far this app is the culprit, although other apps are claimed to contribute to this problem.

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scootor6

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yes, it has worked for me, many many thanks, there is a “do not store password” box which was ticked, I couldn’t untick it so disabled the file, I checked the other tasks listed and all of them had the password tick box unticked.

looks like you have cracked it, well done but shame on HP

Mike

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This worked for me – what a relief.  This has been driving me crazy for months!

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If my past post didn’t work for you, then do the following:

Run PowerShell as administrator and run the following script:

Get-ScheduledTask | foreach { If (([xml](Export-ScheduledTask -TaskName $_.TaskName -TaskPath $_.TaskPath)).GetElementsByTagName(“LogonType”).’#text’ -eq “S4U”) { $_.TaskName } }

It will report what apps are causing this problem. Go to Task Scheduler (NOT Task Manager) and disable those items. Reboot, start saving passwords again and reboot to see if your problem is fixed.  BTW, S4U is the issue.

Thanks,

-Sam-

 

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SvdH

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Hi Ano,

This really helped, only had a chance to do this today, sorry for that.

Any, tnx a lot

Meaning the first solution, didn’t have to use Powershell.

Sjors

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Hi,

Thank you for posting this fix. It has been driving me mad for months, my Outlook would keep asking me for passwords every single day. Then some days my chrome and brave browser would delete all saved passwords, driving me insane!

I cannot believe how simple a fix it was and how bizarre that the HP printer was causing the issue.

Many thanks for taking the time to help!

James

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I ran into this today (perhaps just after an install of 20H2).

I used the PowerShell approach and found one scheduled task:
{5F6010C8-60E5-41f3-BF5B-C3AF5DBE12D4}

This task checks for upgrades to Carbonite.  Please do not delete.

So this isn’t limited to HP!!

I disabled that task and after 2 reboots with re-entering the passwords in between, the problem seems solved.

 

 

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CBHARTGAW

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Thank you! Thank you!! A couple of months ago I installed a new Dell desktop to replace my old desktop. I was using Office 2007 & Outlook 2007 on the old system. I decided to install Office 365 on the new system. (I was already running Office 365 on a tablet & a laptop and not having any problems). On the new system, Outlook would repeatedly ask to enter the email passwords. I had the same email accounts with identical configurations on the laptop & tablet and not having any problems with Outlook on them. I scoured the internet for weeks and could not find any reference to this problem except for systems that had HP printers, which I was not using. Then I ran across this post and realized that I had Carbonite installed on the desktop – but not on the laptop or the tablet. I ran the PowerShell command and the Carbonite task popped up. Disabling it fixed the problem. Interestingly, I was also running Carbonite on the old system and never had a problem with Outlook 2007.

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