• Problem with HP Support Assistant

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    #2376188

    I don’t know if this is the best place to ask this, so feel free to move it anywhere it’s better.

    I have HP Slimline 260-a109nv. A couple of days ago I got a notification for updating HP Support Assistant. I just updated and at first everything went fine. But that was just the silence before the storm. Since that day, at least twice per day the focus of my programs get lost for a second, disrupting me while working and minimizing my games during playing! The last one is the worst of this because it’s a disaster waiting to happen. I have SimCity 4, which must be on focus when saving a city, and having HP minimizing my game during saving process will corrupt my city and destroy my work. Heck, just having the game minimized all of a sudden is terrible, so thanks for messing with my gaming fun, HP!

    Having this problem after updating HP Support Assistant is not a coincidence. What should I do to fix this problem? Downgrade the Assistant? Deactivate it somehow? Remove it entirely? What would you suggest me to do?

    I miss Windows XP...

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    • #2376208

      When a computer grabs focus, something should be evident of what’s going on.  You can set that HP support assistant only checks for updates on a certain date and time and it’s while you are asleep or not saving the world.  I set mine for 10-11 p.m when I know I’m not going to use the computer.

      Open up HP support assistant, there’s a gear/settings button and you can set it there.  Otherwise if it’s set to not do it during the time you are using the computer there may be something else grabbing the focus.  I would check your startup programs.

      Susan Bradley Patch Lady/Prudent patcher

      1 user thanked author for this post.
    • #2376431

      One of the biggest problems with Windows is the “Crapware/Bloatware” that manufacturers put on PC’s. In my opinion, things like HP or Dell Support assistants are just one step above malware in how they slow down and cause issues with your PC.

      My suggestion would be to backup your data, make sure you have the keys and software to install your programs, and then do a “Clean” install of Windows. Here’s an article from Microsoft on how to do this:

      https://www.microsoft.com/en-us/software-download/windows10startfresh

      Here’s another link from Answers.Microsoft.com on how to “Decrapify” your Windows Computer.  I think you’ll be shocked how much better your Windows experience will be.

      https://answers.microsoft.com/en-us/windows/forum/all/decrapify-your-windows-computer/e6742978-e44e-4d38-8f5c-77cde74b5ab6

      1 user thanked author for this post.
    • #2379462

      Thanks for the advises, folks. I have removed the HP Support Assistant and the problem has been solved. I’ve been giving more attention to my games those recent days (and right now I only have two of them, SimCity 4 and Empire Earth) and I’ve got no problems with any of my games at all. No more sudden minimizing, no more disruptions, everything is smooth as before. Now I can build my cities and conquer the world with no problems anymore.

      I miss Windows XP...

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