Problems with saving files as RTF format. (2000)

Topic

New Reply

There appears to be a a bug when saving files in FTF format , in that when l save a document as rft format and then paste it into Word the page setup is letter.
Yet my setting are all UK based , is there a work around this problem?
The documents are saved from an email.
see screenshot for how l am saving this document.
I have posted this into 2 categories as l not to sure which one it should go in.

Reply | Quote

Replies

Hi Justin

It seems you have had this problem for quite a while now as I have seen a couple of posts about this in the word forum. It seems there is some problems here.

I have seen that you have been advised in the previous post in Word to check your printer set up and this does not fix it, strange this would normally do the fix. Other ideas that may assist are:

1) Re-install the printer drivers or look for updates on the web
2) Open Normal.dot (right hand mouse click| Open to open template not double left click) and change the default settings for the page setup to A4 and save template as normal

Once you have done number 2) open anew instance of Word via word.exe and see if the problem goes.

3) Check the printer menu and make sure it is set to A4… this sometimes gets overlooked

4) Cut all your A4 paper to US letter size

Get back to us with what you find

Reply | Quote

I have tried all of these things, anything else l could try?

Reply | Quote

Well I would say it is definitely the normal.dot that is the key to this solution but this time we can look at the Control panel as well

First ensure that Control Panel|Regional Settings is selected to UK

if not, then select UK and select ‘Default Locale’ at lower LH corner. Administrator privileges required to set this.

Also check ‘English United Kingdom’ set by ‘users’ for their personal accounts via the same Control Panel route.

Now

1) Open Word, and open Normal.dot for editing. Menu – Tools/Language/Set Language. Select English UK and Select ‘default’.
2) Select OK to the query dialogue ‘that all subsequent docs based on the normal template will default to UK setting’.
3) Save Normal.dot.
4)Confirm again that all other templates in use are set to A4.

Reply | Quote

Hi,

Control panel setting are fine.
Normal.dot cannot be edited, any other suggestions?

Reply | Quote

Why can normal.dot not be edited?

Reply | Quote

its on a network

Reply | Quote

With your new (blank) document open in Word:

File > Page Setup > Paper > Print Options…

Do you have “Allow A4/letter paper resizing” selected?

Reply | Quote

I cannot see this option, see screenshot.

Reply | Quote

OK – that was in Word 2002 – in Word 2000 it seems to be set only in Tools > Options > Print…

BTW – this problem has nothing to do with the ‘Letter’ paper size you have showing in your attachment, does it? Is that what you have with a default new page?

Reply | Quote

I have ensured this setting is checked , any other suggestions?
Maybe what l am trying to do is not possible.

Reply | Quote

Whoops, server glitch caused double entry of post and when I tred to delete the duplicate both were lost.

Reply | Quote

This cannot be edited as file is read only.

Reply | Quote

If Normal.dot is set to Letter, and if you cannot edit Normal.dot, you’re stuck. You’ll have to set each new document to A4.

Reply | Quote

I am sure normal.dot is not set to letter,it looks as though l will have to live with this problem.

Reply | Quote

Well you say in post 563,388 it is read only, so you must have access to it in some shape or form. If this is the case, it sounds like you have profile driven PC’s at your place of work hence why the normal.dot is on the network and read only. The only way to get this changed is to speak to your network guys who can change the profile of the machine via your profile msi. I don’t think there is anything else we can suggest as these are standard fixes we have given you.

Reply | Quote