Script error in newly upgraded Windows 10

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My wife is likely one of the LAST people to finally upgrade (from Windows 7 Home) to the free Windows 10. Initially it appeared to be fine, but shortly afterwards she began getting very obnoxiously a persistent “Script Error” as shown in the attachment. She is still using IE11 as default browser, but a switch to Edge as default makes no difference whatsoever, and the popup comes up just as frequently with either browser.

The thing that is so frustrating about this, is that as often as the script error pops up (while online only), it can only be shut off perhaps 1/3 or perhaps 1/2 of the time. The rest of the time it freezes the monitor and when that happens the only solution I know of is a restart or shut down in order to regain control. This is only a very temporary solution though, because it always returns (with either browser) and I do not know what to do about it.

I am an old retiree who has learned A LITTLE about computers, but am in no way, shape or form an expert at this. Can anyone out there offer any help here in SIMPLE ONE STEP AT A TIME DIRECTIONS PLEASE? In comparison, I have a desktop and a laptop that have been running on Windows 10 for a number of months now (on our home network) with no trouble, so this issue is on the newest upgrade only. PLEASE help.

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That is a browser error, which I assume is in Edge. Edge is known to be a work in progress.
Try using Internet Explorer instead, or Chrome or Firefox.

cheers, Paul

p.s. You can attach a sceen shot directly instead of attaching a PDF / doc.
1. Open Windows Snipping Tool.
2. Snip.
3. Save as PNG.
4. Attach the PNG to your post using the “Insert Image” icon in the post editor, then “Browse”, “upload”.

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Paul, I assume you cannot help with my query. Thank you for your reply but is it meant only as a comment on my chosen method of creating the attachment. As for the browser, my wife is getting the same type (not identical) of script error using IE11 as well as MS Edge as I noted in my original query. Thank you for the reply.

That is a browser error, which I assume is in Edge. Edge is known to be a work in progress.
Try using Internet Explorer instead, or Chrome or Firefox.

cheers, Paul

p.s. You can attach a sceen shot directly instead of attaching a PDF / doc.
1. Open Windows Snipping Tool.
2. Snip.
3. Save as PNG.
4. Attach the PNG to your post using the “Insert Image” icon in the post editor, then “Browse”, “upload”.

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Check whether Display a notification about every script error is turned on at IE11, Tools, Internet Options, Advanced, Settings, Browsing.

The error you attached seems to be from an ad network (banner quizzes). Is it always the same? Is it only on certain sites?

There are some more things to try at How to troubleshoot script errors in Internet Explorer

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Bruce, the error we are refer to is always labelled “Script Error” at the top, but the message body below is always the same basic format, it is not identical. It occurs most commonly on the webpage in the attacment, but does also occur with a small number of others.

On that subject, it is puzzling to me (I’m NOT anywhere close to being a technician in any way) that my own desktop on the same home network is a virtual clone to my wife’s but does not have this issue at all. The most notable difference between the two is the PC we are talking about was upgrated from Windows 7 Home to Windows 10 a day or two before MS stopped the FREE upgrades.

Check whether Display a notification about every script error is turned on at IE11, Tools, Internet Options, Advanced, Settings, Browsing.

The error you attached seems to be from an ad network (banner quizzes). Is it always the same? Is it only on certain sites?

There are some more things to try at How to troubleshoot script errors in Internet Explorer

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Paul, I assume you cannot help with my query. Thank you for your reply but is it meant only as a comment on my chosen method of creating the attachment.

Paul posted those simple instructions so that more people will look at your post because most people will not open an attachment ( including myself ) unless it is specifically asked for. Although you can post as you wish, more people will look at your thread when posting “normally”.
BruceR’s post is a good place to start with your problem.

Don't take yourself so seriously, no one else does
All W10 Pro at 22H2,(2 Desktops, 1 Laptop).

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For what it’s worth, I just now visited that “Ruth” page and had no script errors. I opened the page in Opera, in Edge, and in Internet Explorer 11. None of the three had a problem.
Can you try that page again? (I read the URL from the address bar in your PDF.)

Image or Clone often! Backup, backup, backup, backup......
- - - - -
Home Built: Windows 10 Home 64-bit, AMD Athlon II X3 435 CPU, 16GB RAM, ASUSTeK M4A89GTD-PRO/USB3 (AM3) motherboard, 512GB SanDisk SSD, 3 TB WD HDD, 1024MB ATI AMD RADEON HD 6450 video, ASUS VE278 (1920x1080) display, ATAPI iHAS224 Optical Drive, integrated Realtek HD Audio

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There has been no change at all. Same issue in the same handful of frequently used webpages, NONE of which is any problem on my own desktop PC.

For what it’s worth, I just now visited that “Ruth” page and had no script errors. I opened the page in Opera, in Edge, and in Internet Explorer 11. None of the three had a problem.
Can you try that page again? (I read the URL from the address bar in your PDF.)

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There has been no change at all. Same issue in the same handful of frequently used webpages, NONE of which is any problem on my own desktop PC.

I think you should download Chrome or Firefox and use one of them instead of IE or Edge. I suspect the ride will be much smoother once you do.
As things stand, if one program does not do what you need and a free alternative is better, there is no real reason to keep using the worse app, IMO.

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Is her Windows 7 up-to-date with all Microsoft Updates? (Or, at least, do all her browser settings match yours?)
Did you check to be sure that “notification about every script error” is turned OFF?
Have you followed the link BruceR suggested in post #3?

We may have to find something different by comparing your two setups.

Image or Clone often! Backup, backup, backup, backup......
- - - - -
Home Built: Windows 10 Home 64-bit, AMD Athlon II X3 435 CPU, 16GB RAM, ASUSTeK M4A89GTD-PRO/USB3 (AM3) motherboard, 512GB SanDisk SSD, 3 TB WD HDD, 1024MB ATI AMD RADEON HD 6450 video, ASUS VE278 (1920x1080) display, ATAPI iHAS224 Optical Drive, integrated Realtek HD Audio

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RockE, as I noted previously, our computers are virtually clones, and the pertinent settings in this case are the same as well. As also noted a time or two, she just upgraded a couple of weeks ago to Windows 10 so cannot change anything any longer in Windows 7. Likewise your question about “notification of script errors” also noted above a couple of times, and also the link in BruceR’s link the answer for which you will find in my reply to him. Also our browser settings are the same as best they can be with her using IE11 as default and me with Firefox.

Is her Windows 7 up-to-date with all Microsoft Updates? (Or, at least, do all her browser settings match yours?)
Did you check to be sure that “notification about every script error” is turned OFF?
Have you followed the link BruceR suggested in post #3?

We may have to find something different by comparing your two setups.

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