Microsoft has received reports of users being unable to view the jump list for apps, which includes the recent list of files used, while right-clicking on an app tile in the Start menu, on devices that installed updates released February 25, 2025 (the Originating KBs listed above) and later. Jump list is a feature in Windows 10 that provides quick access to files and tasks when right-clicking the app’s icon in the taskbar or Start menu. The rollout causing this issue has been paused since April 25, 2025, so no new devices should experience it, and users affected earlier should not be experiencing it after this date.
This issue primarily affected home users of Windows 10 Home and Pro editions.
This issue was caused by a recent feature rollout that integrates account control experiences in the Start Menu for users on Windows 10, version 22H2. Account control provides users with an easily accessible way to manage their accounts and helps them get the most value from their accounts. This rollout began gradually in March 2025 via Controlled Feature Rollout (CFR), which is the process of gradually rolling out new features to compatible devices.
Resolution: This issue was resolved by a service change that was rolled out on April 25, 2025. If you are still facing this issue, please ensure that your device is connected to the internet to receive the automatic resolution that has been rolled out. After the next reboot, this issue should be resolved.
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