• “This computer is not running genuine Windows” – but it is!

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    #506934

    My main computer is a fully legitimate ACER machine running W7 32bit OEM – as installed by the manufacturer.
    I’ve been using it daily for some years now, but just this week it has begun accusing me of running counterfeit Windows. There have been no hardware changes, just the usual Windows software updates. It is fully patched. If I click START, then right-click COMPUTER and PROPERTIES the screen tells me “Windows is Activated”.
    After simply closing the accusatory pop-up a few times I thought I’d try getting rid of the annoyance by clicking “Resolve Online Now”.
    That doesn’t work.
    In Firefox the screen doesn’t render properly. In IE it renders, but clicking on the resolve-online option just takes me to an FAQ page on Activation.
    I suppose i can keep on closing the popup until whatever is causing it either goes away or else ups the ante.
    I’d like to sort it out properly though; I can do without black desktops or whatever else Windows will throw at me in escalation because I’m mistaken as a felon.

    Am I alone in seeing this behaviour? Is it something that Microsoft has broken with a recent patch?
    I note Susan Bradley’s current Patch Watch mentions 3167679 – A Windows Authentication patch issued 08-09. On my machine it is shown as successfully installed on August 11th (having failed to install on the 10th).

    Alsy

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    • #1577835

      There is an excellent thread collection over in sevenforums.com concerning this very thing. If I find the best two threads before you do, I’ll link them here. There are two gurus over there that have posted excellent solutions.

      "Take care of thy backups and thy restores shall take care of thee." Ben Franklin, revisted

      • #1577860

        Rebuilding the Licensing Store with these commands has proven successful –

        Go Start – type cmd – right click on cmd and select Run as administrator – accept the UAC then type the following commands, pressing enter after each.

        You can copy & paste the long one to avoid any typos but there isn’t a space between the o and the a in Roaming – it’s the way the forum displays segregated words.

        net stop sppsvc
        (wait until the service has stopped before entering the following lines)

        CD %windir%ServiceProfilesNetworkServiceAppDataRoamingMicrosoftSoftwareProtectionPlatform

        REN tokens.dat tokens.bar

        net start sppsvc

        slui.exe

        After a couple of seconds the Windows Activation dialog will appear.

        You may be asked to re-activate and/or re-enter your product key, or Activation may occur automatically.

        If you are asked for your Key, use the one on the COA sticker on the machine’s case.

        Reboot.

        • #1578008

          Thanks Sudo15.

          I followed your steps, only anomaly was that the service didn’t need stopping first; said it wasn’t running.

          Even without a reboot I was rewarded with an “Activation successful” pop-up.

          (I’m still curious about what caused the problem…)

          Cheers

          Alsy

          Rebuilding the Licensing Store with these commands has proven successful –

          Go Start – type cmd – right click on cmd and select Run as administrator – accept the UAC then type the following commands, pressing enter after each.

          You can copy & paste the long one to avoid any typos but there isn’t a space between the o and the a in Roaming – it’s the way the forum displays segregated words.

          net stop sppsvc
          (wait until the service has stopped before entering the following lines)

          CD %windir%ServiceProfilesNetworkServiceAppDataRoamingMicrosoftSoftwareProtectionPlatform

          REN tokens.dat tokens.bar

          net start sppsvc

          slui.exe

          After a couple of seconds the Windows Activation dialog will appear.

          You may be asked to re-activate and/or re-enter your product key, or Activation may occur automatically.

          If you are asked for your Key, use the one on the COA sticker on the machine’s case.

          Reboot.

          • #1578094

            Hmm. Spoke too soon.
            Guess what’s just popped up 🙁
            I may be spending some of Sunday on those sevenforums pages….

            Alsy

    • #1578096

      Had you installed any Windows Updates prior to this pop up as they have been known to cause this – or anything else ?

      Try your restore points back to before it popped up and check the box to Scan for affected programs to see what comes up.

    • #1578101

      Sudo15, I found this from The ‘Net — if you do not recommend this route, let me know, I’ll delete it.

      rem from sevenforums.com [ousting 3004394 & 971033]
      c:windowssystem32sc create sppsvc binPath= %SystemRoot%System32sppsvc.exe DisplayName= “Software Protection” depend= Rpcss start= delayed-auto obj= “NT AUTHORITYNetworkService” password= “”
      pause
      c:windowssystem32sc privs sppsvc SeAuditPrivilege/SeChangeNotifyPrivilege/SeCreateGlobalPrivilege/SeImpersonatePrivilege
      pause
      c:windowssystem32sc sdset sppsvc D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLOCRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)
      pause
      c:windowssystem32sc sidtype sppsvc UNRESTRICTED
      pause
      c:windowssystem32net start sppsvc
      pause
      c:windowssystem32sc qc sppsvc
      pause
      c:windowssystem32sc queryex sppsvc
      pause
      c:windowssystem32sc qprivs sppsvc
      pause
      c:windowssystem32sc qsidtype sppsvc
      pause
      c:windowssystem32sc sdshow sppsvc
      @echo below are for both W8 & W7
      :: c:windowssystem32wusa /uninstall /kb:3004394 /norestart /quiet
      :: c:windowssystem32wusa /uninstall /kb:971033 /norestart /quiet
      pause
      exit

      Sudo15, I found this from The ‘Net — if you do not recommend this route, let me know, I’ll delete it.

      "Take care of thy backups and thy restores shall take care of thee." Ben Franklin, revisted

    • #1578118

      I’ve come across that registry fix but if the problem had been “benign” then the cmds I’d posted would have done it.

      However, before making any registry changes, I think it would be best to try and find what could have caused it.

      The time frame coincides with Windows Update and as they are a known cause, thought the restore point route may be best to try before making any changes to the registry.

      There’s another cmd that can be used but only for three times, which is only a workaround and not a fix unless you combine it with removing other items.

      • #1578180

        Thanks again Sudo15, I have restored to pre 14th Sept and will watch for recurrence of the not-authorised pop-up.
        Assuming the 14th upgrade is found to have caused the problem, should I wait for the next patch Tuesday before allowing a Windows Update?

        Alsy

    • #1578181

      You could reinstall each update at a time and see if any were responsible for the pop up, then uninstall and hide it.

      I assume you hadn’t downloaded anything else after that date ?

      • #1578694

        Not downloaded anything – but that ‘s not to say MS didn’t while I was sleeping….

        OK, I’ve left it a few days since rolling back to the Sept 14th updates, and no more accusatory pop-ups.
        I’ll run Windows Update now and deselect all but a few patches each time to see what brings back the problem.
        I need to leave it a day or so after each update to make sure the pop-ups are still gone.
        It may be quite a few days then, before I can report back…

        Alsy

    • #1578782

      Well that looks like progress and would seem to ID the cause as one or more of the updates.

      I once had one of five take out my audio in Win 7, so it may not just be one update.

      • #1581172

        Well that looks like progress and would seem to ID the cause as one or more of the updates.

        I once had one of five take out my audio in Win 7, so it may not just be one update.

        I’ve cautiously been allowing individual updates and all’s still well…
        Maybe to speed things along I’ll allow a batch of three or four updates next time.
        There’s always the possibility that by the time I get to installing the rogue update it will already have been removed or replaced with a working version.

        Cheers

        Alsy

    • #1581174

      When you said a few days – you weren’t kidding 🙂

      MS has released a Roll up update for this month for Win 7, so you will need to watch out for that one and hide it until you get last month’s sorted.

    • #1582046

      Well.. I’ve finally slogged through all the “important” Windows updates and the accusatory pop-ups have not reappeared (yet).
      Today I let updates install half a dozen or so Microsoft Office updates, still so far so good.
      After those Office updates Microsoft pulled another “important” Windows update out of its hat; KB3177467 so that’s now installed too.
      I am now fully up to date with Windows important patches. There remain 31 “optional” patches,which I’ll leave alone for now.
      Here’s hoping the changed order of my manual patch installations somehow avoids the not-activated problem. I WILL post again if it recurs!

      Thanks to everyone who helped.

      Alsy

    • #1582047

      Click on each Optional and then on More info in the right pane and then you can decide if they will be of benefit.

      It’s possible it could be one of those.

    • #1582189

      Thanks Sudo15. I looked at each in turn and selected just half a dozen that seemed relevant. All installed OK and still so far so good…

      For the greater good of the community I could carry on installing all the optional patches to see if i can identify the problem one, but I hope you’ll forgive me if i don’t.

      I will still post again if the dreaded accusations return 😉

      Alsy

    • #1582191

      Yes, it can be a chew when there are a lot to work through but if it ain’t broke….

      For me though, I’d want to find which was the culprit 🙂

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