If you have the time, could you please check in your template folder if there are any ~WRL####.tmp files or restored documents in it?
You’d have to set the template folder to display hidden files.
Temporary files in template folder
~WRL####.tmp files are there right now
restored documents are there right now
other temporary files are there right now
I remember having seen temporary files in the past
I have never seen any
I just want to view the results of the poll
The reason I ask: A lot of users somehow manage to save some document as Normal.dot.
I am wondering if the reason might be that some temporary document file gets saved in the template folder after a crash, and Word “restores” it as a new Normal.Dot the next time Word is started.
Klaus