Unable to Find API

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Hi Loungers,

I’m getting an “unable to find UDUTU_API” message when I try to access an online course created in Udutu, a course authoring tool. Nothing on Udutu’s site or Google tells me how to fix it. I’ve learned an API is the thing that allows my computer to connect with the course via the server (I think).

It’s a little exotic an issue I realize, but I’m still hoping a Woody Lounger might be able to help me fix this.

Any ideas?

Thanks for your help,

Linda

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? says:

i have had problems with online learning systems and the fastest method was to contact tech support.

https://www.udutu.com/contact/

google unable to find UDUTU API adapter:

https://community.trivantis.com/forums/topic/what-causes-unable-to-find-api-adapter/

and

https://community.trivantis.com/forums/topic/unable-to-find-api-adapter-13/

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That error appears to get a mention in a zip file.

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Hi Satrow, long time no read! Thanks for your response.

I found and checked the zip file (Mundell is Roger Mundell, Udutu’s CEO). But what do I do with it?

Should I check its contents vs. the relevant contents in my zip file? I couldn’t see anything resembling “api” in the file you sent. It has the same “Launch.html” I have in mine.

Yikes, this is not easy to figure out.

Linda

P.S. I wrote a lengthy reply to anonymous but don’t see it. Did it disappear? I didn’t check to see if I was logged in, but didn’t think I could write a reply if I weren’t. Is that incorrect?

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According to the contents of the search result in my image above, it’s designed to work via IE.

1 user thanked author for this post.

NetDef

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P.S.2 – thought I’d better show you an image of the zip file so it’s attached.

 

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Thanks for your suggestions.

I had found the first link, but it talks about LMS which we aren’t using. We use Udutu’s free course authoring tool and upload the zip file they give us to our server.

Your second link mentioned some sort of URL mix-up which sounded promising. I can’t see any conflicts there, however. The URL matches the server URL, it tries to launch the course, opens the course template screen but then the API notice pops up.

I am working with Udutu support, but an mot hearing back about API so hoped this fabulous Lounge could figure out a fix. What I hear you saying is this is a Udutu-specific issue and they’ll need to help me solve it. Yes?

Appreciate your quick response and your suggestions and advice.

Linda

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? says:

my limited experience involved my daughter using university of phoenix and the citrix junk that did not function correctly as installed w\o a call to their support. the screwed down ie security settings i prefer to use blocked their process so i had to compromise for a time. i hope you can get the kinks worked out in short order…

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Hi guys,

An update: decided to try the course link in Internet Explorer, which we don’t use. It worked! The course opened perfectly.

So does this suggest the issue lies somehow with Firefox and Chrome, our 2 usual browsers?

Linda

P.S. Satrow, ignore my first PS – I see my post now. Must have been a moderation stall.

1 user thanked author for this post.

satrow

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Both Chrome and Firefox block most JavaScript by default now.  You can override this behavior. (Be warned, you are greatly increasing your exposure to malware if you do this.)

Might be worth a try for testing, but you would need to alert your customers that they need to do this for your practice sessions to function correctly on their browsers.

I’m pretty motivated to get people to NOT use IE anymore . . . but the unfortunate truth is that there are some older code bases that still work better on it (and the inverse is also very true!)  If the code base for Udutu uses any Active-X controls, then IE might be the only real answer for now until they hop onto the 21st century web standards.

Enable Java:  https://support.google.com/adsense/answer/12654?hl=en

Chrome does NOT need Sun Java installed.

Firefox likely needs Sun Java installed – (ugh, yuck and bleah….)

~ Group "Weekend" ~

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[mngerhold]

Interesting: Before seeing your ‘success’ post, I tried Firefox, then Edge and finally IE, but all of them failed to find html pages when I clicked on ‘quicknav’ or ‘glossary’ – and sure enough, there are no such named html files in the course folder (but there are .js files with the same names).  As it all appears to have been written some 10 (or more) years ago, its not that surprising to also see that it uses flash a lot, and java (by presence of a .jar file).  I don’t have java or flash installed, maybe that’s why my experience bombs out before getting to any API error message.

Good luck with it!   atb, Martin  (PS What about the golf videos? – or was that some else?)

• This reply was modified 5 years, 11 months ago by mngerhold.

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? says;

excellent! as i recall, UofP required installation of chrome in order to use their on-line service, so the different tools are probably browser dependent? glad you are back in business

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Thanks for ALL your input! Not great news, however. Our product is a paid one and I’m not comfortable telling buyers they have to use IE and even less comfortable telling them how unsafe Firefox and Chrome will be if they set them up the way they’d have to in order to see what they’ve bought! AGH.

So it seems the issue lies with Udutu’s course authoring tool and its older coding. We’ve used it since 2010 and it is free so they may not be updating it as they could. They have an LMS version, but that isn’t what we need for our purposes: upload a course on a site.

So, at this point, guess best path forward is to go back to Udutu with your information and mine and see if something can be done.

Ain’t technology fun?!

Linda

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Thank you, IreneLinda, NetDef and Satrow for reminding me of a problem I would really like to forget about, but can’t: there are still a number of Web sites, out there, besides Udutu, using Java and JavaScript — as well as dependent on IE11, because they rely on MS’ ActiveX software. Some of these sites that belong to governments and from where, now and then, I need to download data archived in them for use in my own work, were set up many years’ ago, when Java and IE11 were at their peak usage and there were still few good alternatives. Their basic Web pages’ software has not been changed ever since, sometimes because of lack of funding to pay for the updates, some times because of neglect to keep up with what is going on. So I still have to use IE11, and keep on activating and then deactivating, for good measure, Java and JavaScript in it, every time I have to use those sites.

Ex-Windows user (Win. 98, XP, 7); since mid-2017 using also macOS. Presently on Monterey 12.15 & sometimes running also Linux (Mint).

MacBook Pro circa mid-2015, 15" display, with 16GB 1600 GHz DDR3 RAM, 1 TB SSD, a Haswell architecture Intel CPU with 4 Cores and 8 Threads model i7-4870HQ @ 2.50GHz.
Intel Iris Pro GPU with Built-in Bus, VRAM 1.5 GB, Display 2880 x 1800 Retina, 24-Bit color.
macOS Monterey; browsers: Waterfox "Current", Vivaldi and (now and then) Chrome; security apps. Intego AV

2 users thanked author for this post.

Chessie, NetDef

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The pesky Active-X issue is not yet dead apparently . . .  I just returned a “new” web cam because trying to access it’s native internal web server revealed it needed me to allow Active-X for the live feeds to display correctly.

Hey manufacturers!  1996 just called and wants its obsolete tech back! 

~ Group "Weekend" ~

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Thanks for your note, OscarCP. The more I hear about this, the more it sounds awful. The irony is that we just finished weeks of work updating our Udutu course to rid it of Flash, on which it was highly dependent. We thought all would be perfect once that was done. Now it seems there is a much bigger issue.

Udutu support says it is a “known issue”, they’re looking into how to resolve it, and will get back to me. Their support is very good, so I’m hopeful they’ll find a solution so I can sleep at night!

Will post back with any new info I get. Hope it comes soon … it’s very tricky typing with crossed fingers!

Linda

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Yikes, NetDef, nothing positive in your story. Hoping to hear something from Udutu tomorrow, but am getting more and more concerned the issue is not easily solved.

Rather upsetting: first Flash and now this Active-X. Don’t these tech giants know what their decisions do to small, tech-dependent but not overly tech savvy companies? Or, more likely, they do but really don’t care. Sigh.

Linda

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