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Patch reliability is unclear, but widespread attacks make patching prudent. Go ahead and patch, but watch out for potential problems. |
.I’ve been using an email address ending in verizon.net for five+ years. Thunderbird, Win 10.
Now, “server errors” happen and I cannot send or receive any emails. Went to verizon “support” web page and tried the “chat” feature. Chrome browser blocks access for security reasons! When I do get through, I receive a stream of ads for verizon phones, etc.
Can anyone offer a way to get though to their tech support people by phone? email? ANY way?!!
2 – Menu Bar: Tools > Options > Privacy & Security > Passwords .. Saved Passwords
3 – Menu Bar: Tools > Account Settings
Top: Incoming/POP: Account-Name > Server Settings
Bottom: SMTP
Your SMTP error message says that it doesn’t like the ‘Authentication method’.
You also say that there is an error when attempting to Get Messages.
What are your Server settings right now, even though possibly wrong?
As you see from the illustrations, for my servers, Authentication is ‘Normal’
BUT, this says:
———-
When entering your account info, make sure you use your full email address, including @verizon.net, and that the SSL encryption is enabled for incoming and outgoing mail.
. . .
POP3-995-SSL / SMTP-465-SSL
———-
Note carefully the ports, and [Authentication] is Encrypted.
Three of these are different from what my servers require.
I should have noted that the screen shots were made in TB 78. I’ll have to pull in 91 and see what Mozilla has changed – again! – in the user interface.
Three things –
A – Do you recall if your Verizon account requires that you, within it, authorize it to permit an external (in this case, TB) POP (or IMAP) client to download emails? I ask, because I’ve tripped across the fact that Gmail does require this. (The default is Disable.) See the snip from Gmail at the end of this post.
B – If you haven’t already done so, create a NEW, from-scratch, TB Profile; name it ‘Test’ perhaps. And define your mail account there. TB 91 is very new; it is possible that there is something in your Profile from the older TB that is dribbling sand into the gears of progress. If Test works, that will refine the path to the future.
C – Can you please extract and post your present Server Settings, for both POP and SMTP? Delete/snip-out/overlay any proprietary data.
I have been using T-Bird for an equivalent amount of time.
Has nothing to do with T-Bird‘s requirements.
Has everything to do with the email carrier and their security requirements.
Just so happens that some email programs are considered non-secure (Outlook, T-Bird, others) by whatever standards OAuth uses.
One more thing:
Re. step 4 of your comment – I can pick up mail at aol email. I can change my password – and have done so. I did use the new password in T-Bird, I still get the same error messages attempting to download or send emails!
Where’s my six-gun?
I believe I have experienced the problem you’re describing. The solution is to go to AOL and set up a password for Thunderbird (and any other external devices that connect to your Verizon email, i.e., your cellphone). Go to this link and scroll down to “Use an app password”:
https://help.aol.com/articles/Create-and-manage-app-password
AOL sent emails out to verizon.net account holders back in April stating that they were switching to OAuth2 password authentication in June. From what I’ve seen, they gradually applied that change to email accounts over a 3-4 month period.
Figured out the following steps from these discussion threads:
https://support.mozilla.org/bm/questions/1272914
https://support.mozilla.org/en-US/questions/1301423
https://support.mozilla.org/en-US/questions/1309104
https://support.mozilla.org/en-US/questions/1283746
1) Upgrade Thunderbird email to the latest version.
2) Tools -> Account Settings
3) Click on “Server Settings” for each email address/account.
3a) For “Server Name”, change it from “pop.verizon.net” to “pop.aol.com”. Port # should be 995.
3b) For “User Name”, change is from “username” to “username@verizon.net”.
3c) For “Connection Security”, make sure it’s set to “SSL/TLS”.
3d) For “Authentication Method”, change it from “Normal Password” to “OAuth2”.
4) Click on “Outgoing Server (SMTP)”.
5) For each email address/account, click on the account name and press the “Edit…” button.
5a) For “Server Name”, change it from “smtp.verizon.net” to “smtp.aol.com”. Port # should be 465.
5b) For “Connection Security”, make sure it’s set to “SSL/TLS”.
5c) For “Authentication Method”, change it from “Normal Password” to “OAuth2”.
5d) For “User Name”, change it from “username” to “username@verizon.net”.
6) If OAuth2 wasn’t an option for the Outgoing Server account:
6a) Tools->Options. Click on the “General” tab.
6b) Scroll down to the bottom, and click on the “Config Editor…” button.
6c) Search for the word “authMethod”. (Not “auth_method”)
6d) Right-click the preferred account, “mail.smtpserver.smtpN.authMethod”, where N is 1,2,or 3… depending on the account.
6e) Select “Modify” from the pop-up menu, and change the value to 10. That will set the authentication to OAuth2.
7) Tools->Options. Click on the “Privacy & Security” tab.
7a) Make sure “Accept cookies from sites” is check marked.
7b) Make sure “Accept third-party cookies” is set to “Always”.
7c) Make sure “Keep until” is set to “they expire”.
7d) Click the “Saved Passwords…” button.
7e) For each email address/account being changed, select the saved login and click on the “Remove” button. There may be multiple entries for each account.
8) Restart Thunderbird.
9) When the OAuth browser window pops up, enter the regular account password when prompted. It may be necessary to enter a backup email address and phone number first.
Maybe you could try setting the smtp server for sending emails from AOL’s to Verizon’s (still being used by AOL) that is what I have in the setup of my two email clients, one of them (its setup pictured below) is Thunderbird. Never had a problem with this server for as long as I have been with AOL for several years already, after Verizon moved the email business to AOL, when it bought it. It is a POP 3 type server, meaning that after some period you specify all emails kept there get deleted, but they are still saved in your computer in the corresponding “Sent” folder of the client.
If you are going to do this, please first save, or else copy, all your sent emails to a folder in the “On your PC”, or words to that effect, section shown on the email client screen. Then back up the PC before proceeding.
Ex-Windows user (Win. 98, XP, 7); since mid-2017 using also macOS. Presently on Monterey 12.15 & sometimes running also Linux (Mint).
MacBook Pro circa mid-2015, 15" display, with 16GB 1600 GHz DDR3 RAM, 1 TB SSD, a Haswell architecture Intel CPU with 4 Cores and 8 Threads model i7-4870HQ @ 2.50GHz.
Intel Iris Pro GPU with Built-in Bus, VRAM 1.5 GB, Display 2880 x 1800 Retina, 24-Bit color.
macOS Monterey; browsers: Waterfox "Current", Vivaldi and (now and then) Chrome; security apps. Intego AV
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