Windows 8.1 Update Error Code: 0x8007002

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I also posted this question on Monday, April 21, 2014 in Eileens Forum. While I received a couple replies, including a link to a couple of Woody’s recent articles, I have not received an answer nor have I been able resolve the issue on my own:

I am unable to get the Windows 8.1 update to install. The PC was originally a Win7 Pro desktop PC. Last summer (2013), I purchased the Win8 Pro upgrade at a local office supply store and it installed and worked fine. So did the subsequent online “upgrade” to Win 8.1 through the Windows store.

I successfully installed all the pre-requisite patches with associated re-boots and was finally offered the Win 8.1 update via the control panel Windows updates.

On my first attempt to install the Win 8.1 update, the error code was 0x80070057. I found the MS article on this code and used the dism.exe tool as instructed—but it reported no errors. However, the next try on installing the Win 8.1 update produced a different error code, this time the error code of 0x80070002. I have also tried the Mr Fix it tool for error code 80070002. Still no luck with getting the Win 8.1 update to install.

Through googling, I have disabled MS Defender (i.e. the only anti-virus on the PC) and also read solutions by individuals that claim to unplug all USB devices except the keyboard and mouse. I saw another post that another person’s solution was to have only a single hard drive–so I opened the case and unplugged the 2nd back-up SATA hard drive. None of these solutions have worked. Even with all of the USB devices all unplugged, with the second hard drive disconnected and MS defender disabled, I still receive the 0x80070002 error code after the process is 23%-25% completed. This cycle has now been repeated 4 times–so at least I am consistent.

As I understand it, I won’t be able to secure any additional Windows 8 updates after August 2014 (i.e. this date was originally May–but I have seen several sites stating the deadline was deferred to August) if I do not get the Windows 8.1 update to install. Should I have to start from scratch, my fallback position is terrible, as I would need to re-install the Windows 7 DVD that came with the original PC, then install the purchased Windows 8 Pro upgrade using the purchased DVD update, then go on-line to get the update to Windows 8.1 and then try the Windows 8.1 update again. If all of this is successfull, then I would need to re-install of all my software purchased over the last 2 years–including the pre-packaged software I initially purchased with the desktop. Even typing this process makes me upset.

Any one have a proposed solution to resolve the error code? JimC

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Was the “FixIt” you referred to this one http://support.microsoft.com/kb/910336 by any chance?

I note that there are manual steps to follow if this (above) FixIt doesn’t do the job. Did you try those, too?

RockE

Image or Clone often! Backup, backup, backup, backup......
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Home Built: Windows 10 Home 64-bit, AMD Athlon II X3 435 CPU, 16GB RAM, ASUSTeK M4A89GTD-PRO/USB3 (AM3) motherboard, 512GB SanDisk SSD, 3 TB WD HDD, 1024MB ATI AMD RADEON HD 6450 video, ASUS VE278 (1920x1080) display, ATAPI iHAS224 Optical Drive, integrated Realtek HD Audio

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RockE—Thanks for the reply. Yes, that is the link I used. Sorry I failed to mention that I faithfully followed the manual instructions after Mr Fixit seemed to work but did not solve my problem. I have also manually downloaded the Win8.1, 64bit update (KB2919355) and tried to install it—but it is the same result; completes 23%-25% and then halts with the error code. JimC

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If I found myself in that predicament then I suppose the next thing I’d try is contacting Microsoft via a link on that page.
Let them scratch their heads for awhile.

Image or Clone often! Backup, backup, backup, backup......
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Home Built: Windows 10 Home 64-bit, AMD Athlon II X3 435 CPU, 16GB RAM, ASUSTeK M4A89GTD-PRO/USB3 (AM3) motherboard, 512GB SanDisk SSD, 3 TB WD HDD, 1024MB ATI AMD RADEON HD 6450 video, ASUS VE278 (1920x1080) display, ATAPI iHAS224 Optical Drive, integrated Realtek HD Audio

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I will try to do that again this evening when I get home….I have tried that link twice previously (once Saturday and once Sunday) and while other internet sites were working flawlessly—I was unable to be connected. On Saturday I received the dreaded 404 page error and Sunday’s message was that the page I was trying to link to was no longer available. Maybe someday I will look back and chuckle about the webpage link errors–but error code 80070002 has left me grumpy. I guess that is why I have taken to lounges and forums for help. Thanks again for your advice.

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I was able to connect to the Microsoft webpage last night. I followed the suggestions provided by a representative. The problem is NOT resolved. If fact, now when you go to Control Panel and click Windows Updates the PC freezes. The only way to halt the freeze is to Ctrl-Alt-Delete and stop the process. After the additional Microsoft tweaking, now when I try to run the update from the downloaded install file, I receive an 80070005 error code. So I am “hold” for now as the “problem” is being looked at by Microsoft.

I was able to locate an Acronis image of the hard drive that I created last summer after the Windows8 Pro Update. I was also told by Microsoft that the Windows recovery process would not solve my issue either or return the computer to a state to start the entire process over as there has been too much tweaking already done to operating software. I will post back as this process progresses.

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Can you do a “Restore” to before you upgraded? That won’t get you upgraded, but it might help with the other problems.

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Processing all of the pre-requisite updates plus my own “trials” using Mr Fix It and Microsoft’s other webpage manual instructions–and also following the Microsoft instructions from last evening restore points prior to all of this activities are gone–and I was told that this may also be a result of all the dism activity too.

I am researching now how to download and create a Windows 8.1 installation DVD or USB drive. The “only” Windows full installation disk that I have is the WIndows 7 Pro–since I purchased only the Windows 8 Pro upgrade DVD and subsequently installed the 8.1 upgrade. If I can secure/create a Win8.1 “installation” dvd then I may be able to do a windows restore. The Microsoft rep was to e-mail me instructions–which I have not received yet–so I am researching on my own for now.

My gut feeling is that too many attempts to fix the Win 8.1 update installation issue has left me with a Windows 8.1 operating system that I cannot update going forward. I also noticed that Windows defender will no longer update either. So I am being proactive. I do have another hard drive to insert in place of the current system hard drive to experiment with other alternatives and not destroy the current system hard drive should Microsoft come up with a solution.

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As I understand it, I won’t be able to secure any additional Windows 8 updates after August 2014 (i.e. this date was originally May–but I have seen several sites stating the deadline was deferred to August) if I do not get the Windows 8.1 update to install.

The 90-day extension from May 13th to August 12th for Windows 8.1 without the Update (KB2919355) only applies to enterprises using Windows Server Update Services etc.

There is no extension beyond May 13th for those of us using Windows Update:

For our consumer customers, the Windows 8.1 Update is a required update to keep Windows 8.1 devices current. It will need to be installed to receive new updates from Windows Update starting on May 13th. The vast majority of these customers already have Automatic Update turned on, so they don’t need to be concerned since the update will simply install in the background prior to May 13th. For customers managing updates on their devices manually who haven’t installed the Windows 8.1 Update prior to May 13th, moving forward they will only see the option to install the Windows 8.1 Update in Windows Update. No new updates will be visible to them until they install the Windows 8.1 Update. For customers on metered networks, they will get the same experience until they install the Windows 8.1 Update.
Windows 8.1 Update: WSUS Availability, Extended Deployment Timing

I am researching now how to download and create a Windows 8.1 installation DVD or USB drive. The “only” Windows full installation disk that I have is the WIndows 7 Pro–since I purchased only the Windows 8 Pro upgrade DVD and subsequently installed the 8.1 upgrade. If I can secure/create a Win8.1 “installation” dvd then I may be able to do a windows restore. The Microsoft rep was to e-mail me instructions–which I have not received yet–so I am researching on my own for now.

This HTG article published today is a good summary: How to Perform a Clean Install of Windows 8.1 With a Windows 8 Key

Bruce

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Bruce,
So much for my understanding of the updates delay–thank you for the clarification. Thanks also for the article link as I may just need to do a clean installation. Bummer.
JimC

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Jim: I did a clean install of Windows 8.0 32-bit on my computer. Everything worked flawlessly. I installed all available updates, then did a complete backup. I then installed the 8.1 update. It took a long time, but it successfully installed. I then began to notice various issues, so I decided to go back to 8.0. I restored the backup I made, and once again everything works flawlessly.

I am perfectly happy with Windows 8.0. It will be supported for a long time to come, so unless someone comes up with a compelling reason, I have no plans to upgrade to 8.1.

There’s no reason you have to go to 8.1. Stay at 8.0 if moving to 8.1 is too much of a hassle.

Group "L" (Linux Mint)
with Windows 10 running in a remote session on my file server

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mrjimphelps—thanks. My “problem” is that I am already on version 8.1—just trying to install the 8.1 update. If I have to “resort” to a re-install or try to restore my Acronis image from last summer that I made immediately after I installed Windows 8 Pro from my purchased Win8 Pro upgrade dvd…I may follow your advice and just stay put with Windows 8. I am a keyboard / mouse user anyway and was already by-passing the ill-named Metro interface.

I don’t know if there is any Microsoft support life difference between verion 8 and version 8.1–my question is whether Microsoft will support version 8.1 longer than it is currently planned for version 8.0. Do you know? Thanks JimC

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I don’t know if there is any Microsoft support life difference between verion 8 and version 8.1–my question is whether Microsoft will support version 8.1 longer than it is currently planned for version 8.0. Do you know? Thanks JimC

Much longer; 9 years v. 21 months:

… customers on Windows 8 have … until January 12, 2016, to move to Windows 8.1 in order to remain supported.

Windows 8.1 … will reach end of Mainstream Support on January 9, 2018, and end of Extended Support on January 10, 2023.

Windows 8.1 Support Lifecycle Policy FAQ

Bruce

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Bruce—again, thank you your patience to answer my question(s). I will somehow get my PC operating software back to Windows 8.1—hopefully, Microsoft support will come up with a way to get my PC updates operational again. If not, hopefully my Acronis image from last summer is still good—and I’ll start the Windows 8.1 upgrade and then the Windows 8.1 update process all over again rather than staying on Windows 8 only. Wow, nine years versus 21 months—you made my decision an easy one.

I will report back with the ultimate outcome so others reading this thread will know the final resolution. JimC

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What will likely resolve your issues is doing a clean install of 8.0, then install the 8.1 update.

I would do two backups first: an image backup, and a files backup (one which can be searched, and from which files can be copied out of).

After doing that, do a clean install of 8.0. Get everything updated and all software installed and updated. Get everything completely setup and ready to go.

Now do the same two backups of your computer.

Now do the Windows 8.1 update.

The four backups listed above will allow you to get back to where you currently are if necessary, copy the files only if you need to, get back to a completely up to date install of Windows 8.0, or copy the files that are on your Windows 8.0 setup.

Group "L" (Linux Mint)
with Windows 10 running in a remote session on my file server

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mrjimphelphs…
Thanks for the advice. My data files (i.e. Excel, Word, PDF’s, E-mails,etc.) are backed-up regularly. So I am not concerned about that. What I need to be careful is that a couple of pieces of software–including MS Office 2010 came as a “trial” software when I purchased the initial desktop PC. Given a favorable purchase discount, I purchased a full license–which was activated on the PC while it was still a Win 7 pc. So I am hoping that my acronis image from last summer is still good and that I can take it through the Windows 8.1 update process. That way I don’t have to mess with trying to get office activated again, etc.

I also have software like, Adobe Acrobat—that I will need to remember to “de-activate” on the current hard drive if I elect a clean install approach—or I will have to call customer service for another activation. It is the re-installation, or should I say, the re-activiation of purchased software, that makes the clean installation alternative painful.

Thanks again for the advice…take care. JimC

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I teach Windows (all current versions) for a large computer club and provide support many of the members hardware and software problems. Very few of those who have Windows 8.1, even those who have Windows Update on manual, are even aware of the Windows 8.1 Update or its implications. So far I have had three computers on Automatic Updates that have failed the Windows 8.1 Update KB2919355. The error says corrupt files. In an attempt to correct this, I have tried multiple attempts to reinstall the update manually (redownload with and without the virus program running), Microsoft FIXIT website to correct Windows Update and tho repair BITS, chkdsk /f, sfc /scannow, CheckSUR by running at the Commamd Prompt “DISM.exe /Online /Cleanup-image /Scanhealth” (identified there was a problem) then “DISM.exe /Online /Cleanuo-image /Restorehealth” (did NOT fix problem). I finally tried Restore Points back in March, then Windows 8.1 Update installed MANUALLY, not on Automatic, along with the reinstallation of other updates.
PKCatCCCC

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If you are a subscriber, the latest edition of the Windows Secrets Newsletter also offers some advice for a “trouble-free” installation. See “When the Win8.1 Update installation goes awry” in Issue 430 of 2014-04-24

My Rig: AMD Ryzen 9 5900X 12-Core CPU; ASUS Cross Hair VIII Formula Mobo; Win 11 Pro (64 bit)-(UEFI-booted); 32GB RAM; 2TB Corsair Force Series MP600 Pro 2TB PCIe Gen 4.0 M.2 NVMe SSD. 1TB SAMSUNG 960 EVO M.2 NVME SSD; MSI GeForce RTX 3090 VENTUS 3X 24G OC; Microsoft 365 Home; Condusiv SSDKeeper Professional; Acronis Cyberprotect, VMWare Workstation Pro V17.5. HP 1TB USB SSD External Backup Drive). Dell G-Sync G3223Q 144Hz Monitor.

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Petermst,
Thanks for the link—I regularly read the newsletter as I am a paid subscriber—highly recommended. Since I had a spare 500GB hard drive that matched the size of the original system hard drive, I swapped the drives. I then restored an acronis image that I made in mid-4th quarter 2013. I then processed all of the windows updates and respective re-boots after each update iteration. I finally arrived at the point, where only the Windows 8.1 update (kb2919355) remained outstanding. Prior to installing the update, I followed Susan Bradley’s advice and uninstalled Start8 Menu software and also halted the Windows defender services. The update installed and re-booted.

All seems good—except that the Windows 8.1 Update (kb2919355) still displays as outstanding when I check for Windows updates. I even powered down and powered back up the PC to ensure a “clean” cold boot. But the update still remains–I would not worry about this–except that if the Windows update service still “thinks” I need the update–I may not be offered future patches, etc. Any suggestions? Thank you. JimC

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Petermst,
Thanks for the link—I regularly read the newsletter as I am a paid subscriber—highly recommended. Since I had a spare 500GB hard drive that matched the size of the original system hard drive, I swapped the drives. I then restored an acronis image that I made in mid-4th quarter 2013. I then processed all of the windows updates and respective re-boots after each update iteration. I finally arrived at the point, where only the Windows 8.1 update (kb2919355) remained outstanding. Prior to installing the update, I followed Susan Bradley’s advice and uninstalled Start8 Menu software and also halted the Windows defender services. The update installed and re-booted.

All seems good—except that the Windows 8.1 Update (kb2919355) still displays as outstanding when I check for Windows updates. I even powered down and powered back up the PC to ensure a “clean” cold boot. But the update still remains–I would not worry about this–except that if the Windows update service still “thinks” I need the update–I may not be offered future patches, etc. Any suggestions? Thank you. JimC

If your installed updates list in control panel shows kb2919355 as successfully installed, you should install the re-offered patch. From Ms. Bradley’s article: Note: Win8.1 users who downloaded KB 2919355 early might see the update offered again. It’s not the full update; it’s a small fixit patch you should install.

Backup the system again.

Joe

--Joe

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@JimClawson: Joe is correct…I have had KB 2919355 “offered” to me and installed twice. (See an earlier post of mine: http://windowssecrets.com/forums/showthread//161302-Kb2933809)

My Rig: AMD Ryzen 9 5900X 12-Core CPU; ASUS Cross Hair VIII Formula Mobo; Win 11 Pro (64 bit)-(UEFI-booted); 32GB RAM; 2TB Corsair Force Series MP600 Pro 2TB PCIe Gen 4.0 M.2 NVMe SSD. 1TB SAMSUNG 960 EVO M.2 NVME SSD; MSI GeForce RTX 3090 VENTUS 3X 24G OC; Microsoft 365 Home; Condusiv SSDKeeper Professional; Acronis Cyberprotect, VMWare Workstation Pro V17.5. HP 1TB USB SSD External Backup Drive). Dell G-Sync G3223Q 144Hz Monitor.

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JoeP, Petesmst,
Thanks..I did read that information in Susan Bradley’s article…but I did not download the patch but installed it through the normal Windows updates. The other “curious” item is that the “re-offered” kb2919355 file size is the same as that which was originally offered to me that I did install at 707.3 MB, not the 429.7MB size in the screen shot in her article.

I guess I will do another acronis image and then let the kb2919355 update download again through the normal windows update process to determine if that resolves the problem. Thanks again, JimC

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The size difference is the difference between the 64-bit version of the patch (707.3 MB) and the 32-bit (429.7 MB) version of the patch. Windows Update will determine which parts of the whole patch you need and only download those.

Joe

--Joe

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Joe–thanks. I am away from the PC today, but I will try later this evening to re-install kb2919355 again. Hopefully, this will resolve the problem. I just read that Win 8.1 update 2 or it may be called Win 8.2 will be issued sometime before the 2014 holiday season. Wow, hopefully, that one is much smoother. JimC

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I tried to re-install KB2919355 update as suggested. It errored out with the error code 80070003. So I tried the Mr. Fixit solution again. Rebooted. Tried to re-install KB2919355 again. This time I received an error code of 80070002. Got to love Mr. Fixit. I was just about ready to concede that my only solution was to re-install all the Windows software. As note in another post, I was trying to avoid this as the PC originally had Windows 7 Pro installed and I had subsquently purchased the Windows 8 Pro update followed by the Windows store update to Wndows 8.1 Pro.

I decided to try the manual installation process noted in Susan Bradley’s Window’s Secrets 4/24/14 article. I downloaded each of the seven patches separately:
 KB 2919442
 KB 2919355,
 KB 2932046
 KB 2959977
 KB 2937592
 KB 2938439
 KB2934018

When I tried to install the first 3 kb’s, each told me that it was already installed; however each of the last four, which appear to be the Window 8.1 update feature packs did install. All but one required a re-boot immediately after completion. After the last one processed (KB2934018), I re-booted as required. Then I manually forced Windows updates to process—the update service said my PC was fully patched and updated. Wow, what a process. Thanks for all the help and a thank you to Susan Bradley for her article. JimC

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What a long convoluted process. Glad you got it resolved. Thanks for posting back.

Joe

--Joe

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I have now had 8.1 update (kb2919355) downloaded and installed twice since the original installation. The most recent one was only 64Mb in size.

My Rig: AMD Ryzen 9 5900X 12-Core CPU; ASUS Cross Hair VIII Formula Mobo; Win 11 Pro (64 bit)-(UEFI-booted); 32GB RAM; 2TB Corsair Force Series MP600 Pro 2TB PCIe Gen 4.0 M.2 NVMe SSD. 1TB SAMSUNG 960 EVO M.2 NVME SSD; MSI GeForce RTX 3090 VENTUS 3X 24G OC; Microsoft 365 Home; Condusiv SSDKeeper Professional; Acronis Cyberprotect, VMWare Workstation Pro V17.5. HP 1TB USB SSD External Backup Drive). Dell G-Sync G3223Q 144Hz Monitor.

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Petesmst–that file size (64Mb) is very close to the size of the last 4 kb downloads in my last post. I’ll bet that 2nd installation was the Win 8.1 update 1 feature packs. JimC

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Using Windows 8.1 Pro 32-bit, update KB2919355 was also failing to install for me.

Symptoms:
1) Windows Update would fail to install this update reporting error code 80070002.
2) The System Event Log would have an ID 20 Error: Installation Failure: Windows failed to install the following update with error 0x80070002: Windows 8.1 Update (KB2919355).
3) The Setup Event Log would have an ID 3 Error: Windows update “Update for Windows (KB2919355)” could not be installed because of error 2147942402 “The system cannot find the file specified.” (Command line: “”C:Windowssystem32wusa.exe” “C:ServicingWindows8.1-KB2919355-x86.msu” “)

The same failure happens if update KB2919355 is installed through Windows Update or Windows8.1-KB2919355-x86.msu is downloaded and run as a stand alone update.

Microsoft Support fixed the problem by:
1. Running as Administrator a Command Prompt
2. sfc /scannow
3. dism.exe /online /cleanup-image /scanhealth
4. dism.exe /online /cleanup-image /restorehealth
5. Rebooting (which then automatically installed the KB2919355 Update without error).
6. Once rebooted, Check for Windows Updates to install more updates now that KB2919355 has been installed.
7. Running services.msc
8. Making sure the Windows Installer service will start.
9. Changing the Windows Update service Startup type from Manual to Automatic.

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If I run sfc /scannow here is the error:

2014-07-14 20:59:49, Info CSI 00000891 [SR] Beginning Verify and Repair transaction
2014-07-14 20:59:49, Info CSI 00000892 [SR] Cannot repair member file [l:34{17}]”IMEDICAPICCPS.DLL” of Microsoft-Windows-IME-EAShared-CCShared, Version = 6.3.9600.17031, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2014-07-14 20:59:49, Info CSI 00000893 [SR] Cannot repair member file [l:34{17}]”IMEDICAPICCPS.DLL” of Microsoft-Windows-IME-EAShared-CCShared, Version = 6.3.9600.17031, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2014-07-14 20:59:49, Info CSI 00000894 [SR] This component was referenced by [l:166{83}]”Package_1076_for_KB2932046~31bf3856ad364e35~amd64~~6.3.1.5.2932046-1393_neutral_GDR”

Frustrating Windows Updating

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