Replies

Thanks to all for trying. I’m now about to try the dongle that’s just arrived!

anonymous wrote:

In device manager go to view and show hidden devices. See if your wireless card shows up greyed out. If so, right-click uninstall and reboot. With luck it will reinstall.

Sorry, replying to both got confused.

I downloaded the driver but still can’t connect wirelessly.

There are quite a few hidden devices under “network adapters” but non that mention “wireless”, there’s Microsoft ISATAP Adapter (2 of them), MS kernel debug Network dapter, RAS Async Adapter, and 8 WAN Miniport with brackets after as follows (IKEv2), (IP), (IPv6), L2TP), (Network Monitor), (PPPOE), (PPTP), (SSTP)

[WSsylviesinc]

See my reply above.

• This reply was modified 5 years, 2 months ago by WSsylviesinc.

Airplane mode has been off all the time.

Thank you. Windows updates have been installing themselves almost daily since I have been working on this, ( and I have also searched for them, ) probably because my daughter did a recovery, and I have been into the HP diagnostics and updated all the drivers they offer. I have ordered a WiFi dongle which should arrive tomorrow and hopefully solve the problem, but many thanks for all the help everyone.

Name [00000000] Realtek PCIe FE Family Controller
Adapter Type Ethernet 802.3
Product Type Realtek PCIe FE Family Controller
Installed Yes
PNP Device ID PCI\VEN_10EC&DEV_8136&SUBSYS_2209103C&REV_07\4&278C4F87&0&00E3
Last Reset 24/02/2020 14:57
Index 0
Service Name RTL8168
IP Address 192.168.1.76, fe80::bc18:6c65:c961:6ee7
IP Subnet 255.255.255.0, 64
Default IP Gateway 192.168.1.254
DHCP Enabled Yes
DHCP Server 192.168.1.254
DHCP Lease Expires 25/02/2020 16:29
DHCP Lease Obtained 24/02/2020 16:29
MAC Address ‪D0:BF:9C:13:9A:C5‬
I/O Port 0x00001000-0x000010FF
Memory Address 0x90500000-0x90500FFF
Memory Address 0x90400000-0x90403FFF
IRQ Channel IRQ 4294967290
Driver c:\windows\system32\drivers\rt630x64.sys (8.20.815.2013, 811.21 KB (830,680 bytes), 18/09/2014 16:30)

Name [00000001] Microsoft Kernel Debug Network Adapter
Adapter Type Not Available
Product Type Microsoft Kernel Debug Network Adapter
Installed Yes
PNP Device ID ROOT\KDNIC\0000
Last Reset 24/02/2020 14:57
Index 1
Service Name kdnic
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled Yes
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available
Driver c:\windows\system32\drivers\kdnic.sys (6.1.0.0, 19.00 KB (19,456 bytes), 22/08/2013 12:38)

Name [00000002] Microsoft ISATAP Adapter
Adapter Type Tunnel
Product Type Microsoft ISATAP Adapter
Installed Yes
PNP Device ID SWD\IP_TUNNEL_VBUS\ISATAP_0
Last Reset 24/02/2020 14:57
Index 2
Service Name tunnel
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available
Driver c:\windows\system32\drivers\tunnel.sys (6.3.9600.16384, 150.50 KB (154,112 bytes), 22/08/2013 12:35)

Name [00000003] WAN Miniport (SSTP)
Adapter Type Not Available
Product Type WAN Miniport (SSTP)
Installed Yes
PNP Device ID SWD\MSRRAS\MS_SSTPMINIPORT
Last Reset 24/02/2020 14:57
Index 3
Service Name RasSstp
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available
Driver c:\windows\system32\drivers\rassstp.sys (6.3.9600.16384, 94.00 KB (96,256 bytes), 22/08/2013 12:36)

Name [00000004] WAN Miniport (IKEv2)
Adapter Type Not Available
Product Type WAN Miniport (IKEv2)
Installed Yes
PNP Device ID SWD\MSRRAS\MS_AGILEVPNMINIPORT
Last Reset 24/02/2020 14:57
Index 4
Service Name RasAgileVpn
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available
Driver c:\windows\system32\drivers\agilevpn.sys (6.3.9600.16408, 95.00 KB (97,280 bytes), 20/03/2014 03:16)

Name [00000005] WAN Miniport (L2TP)
Adapter Type Not Available
Product Type WAN Miniport (L2TP)
Installed Yes
PNP Device ID SWD\MSRRAS\MS_L2TPMINIPORT
Last Reset 24/02/2020 14:57
Index 5
Service Name Rasl2tp
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available
Driver c:\windows\system32\drivers\rasl2tp.sys (6.3.9600.16384, 118.00 KB (120,832 bytes), 22/08/2013 12:35)

Name [00000006] WAN Miniport (PPPOE)
Adapter Type Not Available
Product Type WAN Miniport (PPPOE)
Installed Yes
PNP Device ID SWD\MSRRAS\MS_PPPOEMINIPORT
Last Reset 24/02/2020 14:57
Index 6
Service Name RasPppoe
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available
Driver c:\windows\system32\drivers\raspppoe.sys (6.3.9600.16384, 83.00 KB (84,992 bytes), 22/08/2013 12:36)

Name [00000007] WAN Miniport (PPTP)
Adapter Type Not Available
Product Type WAN Miniport (PPTP)
Installed Yes
PNP Device ID SWD\MSRRAS\MS_PPTPMINIPORT
Last Reset 24/02/2020 14:57
Index 7
Service Name PptpMiniport
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available
Driver c:\windows\system32\drivers\raspptp.sys (6.3.9600.16384, 105.00 KB (107,520 bytes), 22/08/2013 12:35)

Name [00000008] WAN Miniport (IP)
Adapter Type Not Available
Product Type WAN Miniport (IP)
Installed Yes
PNP Device ID SWD\MSRRAS\MS_NDISWANIP
Last Reset 24/02/2020 14:57
Index 8
Service Name NdisWan
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available
Driver c:\windows\system32\drivers\ndiswan.sys (6.3.9600.16384, 215.50 KB (220,672 bytes), 22/08/2013 12:35)

Name [00000009] WAN Miniport (IPv6)
Adapter Type Not Available
Product Type WAN Miniport (IPv6)
Installed Yes
PNP Device ID SWD\MSRRAS\MS_NDISWANIPV6
Last Reset 24/02/2020 14:57
Index 9
Service Name NdisWan
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available
Driver c:\windows\system32\drivers\ndiswan.sys (6.3.9600.16384, 215.50 KB (220,672 bytes), 22/08/2013 12:35)

Name [00000010] WAN Miniport (Network Monitor)
Adapter Type Not Available
Product Type WAN Miniport (Network Monitor)
Installed Yes
PNP Device ID SWD\MSRRAS\MS_NDISWANBH
Last Reset 24/02/2020 14:57
Index 10
Service Name NdisWan
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available
Driver c:\windows\system32\drivers\ndiswan.sys (6.3.9600.16384, 215.50 KB (220,672 bytes), 22/08/2013 12:35)

Name [00000011] RAS Async Adapter
Adapter Type Wide Area Network (WAN)
Product Type RAS Async Adapter
Installed Yes
PNP Device ID SW\{EEAB7790-C514-11D1-B42B-00805FC1270E}\ASYNCMAC
Last Reset 24/02/2020 14:57
Index 11
Service Name AsyncMac
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address ‪20:41:53:59:4E:FF‬
Driver c:\windows\system32\drivers\asyncmac.sys (6.3.9600.16384, 26.00 KB (26,624 bytes), 22/08/2013 12:39)

Name [00000012] Microsoft ISATAP Adapter
Adapter Type Not Available
Product Type Microsoft ISATAP Adapter
Installed Yes
PNP Device ID Not Available
Last Reset 24/02/2020 14:57
Index 12
Service Name tunnel
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available

I get “We couldn’t find wireless devices on this PC” and there’s no Bluetooth or unknown devices showing.

 

It’s a Pavilion 11 x 360 PC and the only button is the one for airplane mode off or on, which is currently on. Someone suggested that the WiFi card has died which I suppose is possible? Meaning she will have to buy a WiFi dongle.

OK well, I did prefer reading my mail in WLM so I will try again. Thank you very much!

I notice that article is several years old and the last notice I had from Windows Live Mail was that Outlook.com would begin upgrading from 30/06/16 and would no longer be able to be used in Windows Live mail. https://blogs.office.com/2016/05/05/using-windows-live-mail-2012-with-outlook-com-time-to-update-your-email-application/ (I currently have it set up to use POP but this is why I left WLM.)

I’ve looked at the link and followed the advice. So far there are no anomalies/conflicts found. The Chrome clean up tool just reset all my Chrome settings to default but I have done that before with no improvement. I’ve used the file checker and tested the RAM and everything is fine. I have scanned with Malwarebytes and I’m clean but I will make another user profile and see if that works, then I’ll try adwcleaner.

Ah ha…I just checked and I’m not on the 64 bit version although I do have W7 64 bit installed on my PC. It may be worth my while to download the 64 bit version of Chrome and see if it’s any better?

I just noticed that the 64 bit version is still beta…I think I’ wait!

Well, so far at least, I have had no problems with either Firefox or Opera crashing or freezing so, for now, I’m leaving Chrome alone!:)

Well I tried everything, even a complete reset (and I’ve already tried removing it and reinstalling) but I’m still getting the “snap” notification showing that the page has crashed. Reloading it works usually but then it will freeze and nothing I do unfreezes it. As this is really inconvenient when I’m in the middle of doing something, I’m giving up and I’m using Opera from now on. Thanks for all your help!

Thank you. I have tried a few suggested things but I’ll certainly have a look at this and see if it helps…..Oops, just clicked this link and I get “Page not found” error! I Googled the phrase and it’s taken me to the page so I’ll give it a go!