Newsletter Archives

  • Are manuals extinct?

    This weekend I finally got around to my project that consisted of changing out the cable box and the Onkyo receiver that were getting old and starting to have issues. The TV would start to digitize, and the sound would start popping out. Both units were many, many years old, so it was time to swap them out. Now before you ask why I didn’t cut the cable and dump the cable box, when you have folks in your household that don’t want to think about “What streaming service is that on?” when watching their nightly entertainment, sometimes you stick with technology that many are phasing out. But that’s not the point of this post.

    Rather, it’s questioning why all instruction manuals are dumbed down or nonexistent?  Case in point, the Onkyo shipped with an “easy set up” fold-out document, several inserts for safety instructions, and absolutely no owner’s manual whatsoever. So, as I was trying to diagnose a few items, I had to go google (and potentially hit a dubious manual download site) to find more information. Now I’m not asking for a five-volume guide to the unit like we used to get back in the Novell Netware days, but why is documentation no longer seen as something that is needed, and we have to download it if we want it?