"Cannot Save To File"

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[rje81849]

I’ve been using ArcSoft Photo Studio 5.5 for several years (it comes with Canon Printers with Scanners) for quick & simple photo editing.  It worked fine with Windows 7 and Windows 10 – until version 1903. Now when I click “Save” after a jpeg edit, I get a window reading “Cannot Save To File”, with C:Users, etc. etc. right down to the folder where the jpeg is presently in.  However, if I move photo to my Downloads folder or to my internal back-up drive, it works fine.  Besides the work-around of moving the photos to a different drive, any idea how to fix this?  Using Windows “Compatibility mode for Windows 7” or XP doesn’t help.

• This topic was modified 5 years, 8 months ago by rje81849.
• This topic was modified 5 years, 8 months ago by rje81849.

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Maybe the Ransomware protection feature is turned on.

2 users thanked author for this post.

rc primak, rje81849

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Yes, that’s it. I obviously didn’t think of that, but after reading the description of what it does it makes sense, plus the fact that it’s new to version 1903.

Thank you. Glad it wasn’t anything more complicated!

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Maybe the permissions on the Users folder are mucked up?
Can you create a new file in that folder? Use Notepad.
Can you edit said file with Notepad?
Can other programs save/modify existing files in that folder?

cheers, Paul

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[rc primak]

The so-called Protected Folders mentioned as Microsoft Windows Defender’s anti-ransomware protections, is essentially doing just this. It messes with permissions and security descriptors. Exceptions can be made without turning off this protection. Just add an app or a process from the Recently Blocked drop-down list:

Windows 10 Defender – Controlled Folder Access

In the final screenshot, the Plus Sign shown for “Add an allowed app” can be right-clicked. This brings a drop-down menu of recently blocked apps or processes. Select from the list the app which was just blocked. Clicking on it will add it to the exceptions list and the app will no longer be blocked.

So in this case, after right-clicking the Plus Sign and seeing the recently blocked apps list, click on anything with Arcsoft in its name or description, and if you get everything, the app should work without further weakening your ransomware protections.

Alternatively, you could search the Protected Folders list, and find the folder you don’t want protected, and simply remove it from the list. But if this is My Documents or My Pictures, you might want to get more specific about which folder you no longer want to protect.

I’d go with unblocking the Arcsoft App.

You would have to do something like this no matter whose ransomware protections you were using. Third parties often make unblocking specific apps more difficult than this.

-- rc primak

• This reply was modified 5 years, 8 months ago by rc primak.
• This reply was modified 5 years, 8 months ago by rc primak.

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rje81849

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