[Resolved] In what universe does it take 24 hours to ‘unfreeze’ files?

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[Rick Corbett]

I have a OneDrive account. I rarely use it, but it’s there if I need it together with ~6MB of my files stored in it… or is it?

It turns out that Microsoft has frozen my account for inactivity. Talk about being made to feel like a criminal.

Worse, now that it has alerted me via email to the situation, it’s apparently going to take up to 24 hours to ‘unfreeze’ it. What?

And what’s with the You can unfreeze your account for 30 days message and Temporarily unfreeze button? Further punishment?

Whoever said computers were fast was obviously misinformed.

Or maybe it’s just Microsoft computers? Perhaps my OneDrive is part of the same network that dropped Outlook and Teams worldwide? *Again.*

• This topic was modified 2 years, 3 months ago by Rick Corbett.
• This topic was modified 2 years, 3 months ago by RetiredGeek. Reason: Marked Resolved Per OP Request

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Charlie, geekdom

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Azure/the cloud/etc…

It is very much a “hurry up and wait”.

Susan Bradley Patch Lady/Prudent patcher

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Microsoft has fired the 10,000 employees fixing OneDrive… customer support… /s

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Charlie

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I think Microsoft is in the “Star Girl” universe and most of the rest of us are in “The Flash” universe.

Being 20 something in the 70's was so much better than being 70 something in the insane 20's

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Just to resolve this, 24 hours later Microsoft deigned to unfreeze my account… and, predictably, sent me a sales pitch exhorting me to purchase stuff.

As per usual, I ignored it.

(Hmm… the option to ‘Resolve’ this topic has disappeared? What’s going on?)

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Alex5723

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What do you expect from the last 30 years leader in bloatware, vaporware, three e’s, netscape, anti linux crusade, android patents on everything, etc.  They are pure evil.

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In the universe where the owners of the technology in question have studied indifference to their customers’ needs.

Human, who sports only naturally-occurring DNA ~ oneironaut ~ broadcaster

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Rick Corbett

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Umm… still no means to mark this topic as ‘Resolved’?

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Rick Corbett wrote:

Umm… still no means to mark this topic as ‘Resolved’?

Create a separate topic describing the problem. Ask if anyone else has the same problem.

On permanent hiatus {with backup and coffee}
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I think he means there is no “Resolved” button

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geekdom, satrow, Rick Corbett

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I completely agree with the thread owner. Somehow, I learnt today that my OneDrive account is frozen due to very long inactivity (I only have a few megabytes on drive, so exceeding the quota is not the case) when I tried to sign in from my mobile phone browser. I clicked on unfreeze and the blue “Unfreezing your files” picture took place as exactly shown in the first post.

The strange and very odd thing is, later, I also signed in to my (same) OneDrive account from a desktop PC but the “Unfreezing your files” pictures wasn’t there as if I havent requested unfreezing my files before. It took almost half of a day and nothing has happened so far. 24 hours is even unrealistic how Microsoft is sucking at serving such a simple option which is automated process in fact. It is very inconsistent. Signing in from different devices into the SAME account requires your request of unfreezing files again and again, very nonsense. We’ll see what happens next. Best regards.

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