internet explorer issue after patching

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Hello All,
I did the september patches kb4457144 and kb4457918 on october 7th and since than when i click my internet explorer icon to go online i get a popup…

“ie has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available”

Everything was fine with my computer up to this point. Can someone on the forum offer any fix for this as it is happening several times every day since patching. I am running windows 7 Home Premium with ie 11. I want to uninstall the patches or do a system restore but than i will not be up to date with patching Please Help.
Thank You
mrj2k

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Well, I installed kb4457918 and have had no problems, with IE or anything else. But, being in Group B, I don’t install the roll-ups. Instead, I installed kb4463376 (cumulative security patch for IE), and have had no issues with IE since so doing. You could try uninstalling kb4457144 and seeing if the problem disappears; if it does, installing kb4463376 will bring your IE security up-to-date, if nothing else. Then, wait and see what happens after you install November’s roll-up – that will bring the rest of your protection up-to-date again anyway. It’s either that, or live with the popups!

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Surfing Pensioner. Why are you going from September rollup to November rollup and skipping October rollup?

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Roll-ups are cumulative – skip one, you’ll automatically be brought up to date when you install the following month’s. Of course, being in Group B, I myself don’t install any roll-ups.

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mrj2k,

I would first make sure that this is a problem that repeats itself several times in a short time before deciding the problem is a bad patch.

Internet Explorer used to crash often before its present (IE 11) version and, in my own experience, IE 11 still does that, but very rarely, these days.

Same as The Surfing Pensioner, I do patching the Group B way, so if you do it the Group A way and find out, as I am recommending you do, that your problem is truly caused by having installed the Rollup, then I would advise doing the same thing that TSP has already explained.

Ex-Windows user (Win. 98, XP, 7); since mid-2017 using also macOS. Presently on Monterey 12.15 & sometimes running also Linux (Mint).

MacBook Pro circa mid-2015, 15" display, with 16GB 1600 GHz DDR3 RAM, 1 TB SSD, a Haswell architecture Intel CPU with 4 Cores and 8 Threads model i7-4870HQ @ 2.50GHz.
Intel Iris Pro GPU with Built-in Bus, VRAM 1.5 GB, Display 2880 x 1800 Retina, 24-Bit color.
macOS Monterey; browsers: Waterfox "Current", Vivaldi and (now and then) Chrome; security apps. Intego AV

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I was hoping it would resolve on it’s own but again today got the popup for the 3rd day since patching. I tried clicking the ie gear (tools) icon than internet options and under Browser history clicked delete to purge the cache like i read others on google over the years with this same issue tried but like all of them it did not work. Some also suggest in the advanced tab of internet options to click “reset” to reset internet explorer settings back to their default settings? Did not want to do this cause i will never remember how i had everything set. Not sure what i will do but was still hoping someone here has or had this issue and solved it as i can’t be the only one with this issue after september patching? CAN I??
mrj2k

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Hello @mrj2k,
Relatively few people here install patches as soon as they are issued. We have just installed September patches and changed Windows Update to Never Check before October patches were issued. The ones who do the ‘beta testing’, have the experience to restore their computers should a problem occur. The rest of us wait- that way we minimize the problems that are encountered. While I appreciate that you have reported this problem, if you do not intend to be a ‘beta tester’ you should read up on the DEFCON system and how to follow it. That way, you, too, can avoid problems. Woody notes the reports of bugs, whether from beta testers here, or elsewhere, and fixes, and such and gives us instructions when he does change the DEFCON rating. Since very few of us have installed October patches, preferring to wait until the bugs are discovered by others, I am not surprised that no one else has had a similar experience. Also, I’m thinking there are number of people that do not use IE11, choosing alternate browsers, and thus may not notice if there is a bug that effects it. If there is a vulnerability that requires immediate patching, Woody will announce that, too… so don’t worry about rolling back to the September patches.

Non-techy Win 10 Pro and Linux Mint experimenter

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MRJ2K, Sorry you didn’t have WOT since that would had been an easy fix.

People mentioned the reset in IE. That is a good idea, and I do understand your worry. Let me tell you there are 2 levels of the IE reset at the bottom of the Advanced Tab in Internet Options. When you click the reset button it will open up to another screen with a place to put a check. Do not put the check in the first time. Doing the lesser of the resets worked for me. It reset the add-ons to disabled and turned back on the “accelerators” that IE has and I do not care about, so I disable them again.

If you want, try the lesser of the resets. It does tell you what it is going to do before you proceed.

See site. https://malwaretips.com/blogs/reset-internet-explorer-settings/

Otherwise I hope someone has an answer that does it for you.

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mrj2k wrote:

Hello All, I did the september patches kb4457144 and kb4457918 on october 7th and since than when i click my internet explorer icon to go online i get a popup… “ie has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available” Everything was fine with my computer up to this point. Can someone on the forum offer any fix for this as it is happening several times every day since patching. I am running windows 7 Home Premium with ie 11. I want to uninstall the patches or do a system restore but than i will not be up to date with patching Please Help. Thank You mrj2k

Hello mrj2k,

We are at Defcon 1. I am Group B, and I have not installed any of the September or October updates. I also am not worried that I have not yet installed any of the September or October updates. Given that we are at Defcon 1, you seriously should not worry about not having any of the September or October patches installed, unless you are not using any good third party antivirus software. Windows Defender or Security Essentials? Choke choke, cough cough.

I suggest first uninstalling kb4457918 (the .NET update), reboot, and see if your issue is resolved. If not, then uninstall kb4457144 (the OS rollup), reboot, and then see if your issue is resolved.

If your IE issue is now resolved, please disable IE Protected Mode and then re-install kb4457144 (the OS rollup), reboot, and verify that you are not encountering your issue.

If all is good in terms of the above paragraph, then install kb4457918 (the .NET update), reboot, and check whether or not your issue has reappeared, or is gone. If your issue reappeared, then uninstall kb4457918 (the .NET update), reboot, and consider kb4457918 to be flawed.

The upshot is to never install Windows operating system updates (the monthly rollups) and the .NET updates at the same time. Why? Because doing so makes it very problematic in terms of determining which updates actually caused any issues. I always do the OS updates first, and test the installed OS updates for several days to look for issues. If I don’t encounter any issues, then I install the .NET updates. In truth, I am somewhat lackadaisical about installing any .NET updates since I prefer to wait and see what issues with any .NET updates are eventually reported.

At the end of all of this, do remember to re-enable IE’s Protected Mode. Note that IE’s Protected Mode, when enabled, has caused issues in the past when installing Windows Updates. And note that there is no way that Microsoft is going to test every possible plugin or control which either you or your antivirus program may have installed into IE.

Best regards,

–GTP

 

1 user thanked author for this post.

Lori

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@mrj2k – I’m Win 7 pro SP1 64 bit group B patched through September updates. IE11 functions as it did before patching.

Do you get the pop up on only certain websites? I get a similar pop up on one site I frequent (a common news website) but only on that site and even then only occasionally. I get a tab that asks if I want to recover the web page and 99 % of the time, when I do that the page loads and everything is fine. It’s a bit annoying but it only happens on one site and everything else on IE 11 works fine so I just live with it. I blame the particular website. Also, it’s been doing this for a few months, but not as a result of patching (first happened about 2 weeks after a patch in either July or August.)

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Hmm… stumbled upon this- Microsoft Edge and other Microsoft Store apps might not connect to the Internet after installing the Windows 10 October 2018 update.

It acknowledges reports of the problem and there are possible fixes you could do.

Non-techy Win 10 Pro and Linux Mint experimenter

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Hello, just wanted to address some people here who posted a response to my issue…
Thank you to EVERYONE who offered help. To (GoneToPlaid) thank you so much for going into depth on what i can try as it means alot. Next, To (Elly) – I did not install patches when they were first issued. The september patches came out on 9-11-18 and i never installed them until 10-7-18 almost one month later. I ALWAYS wait and keep up on woody’s msdefcon ratings every month and also what Susan Bradley says on her master patch list and others like pkcano. when i saw woody rated sept. patches a 3 and susan said “no issues” is when i patched. I think it was oct.8 or 9 when woody changed the defcon to a 1. I read on this forum of some who asked if the 1 rating was for windows 7 patches or windows 10 and people answered saying windows 7 was fine to patch and that the 1 rating was for windows 10 and a few said it was woody’s rating for the new october patches. To (DrBonzo) This pop up happens when i click on my internet explorer icon on my desktop to sign online so i don’t even get to try and go to a website as it won’t sign on to my homepage to start. Again a big thanks to all for offering any and all help and if i solve it i will post. Maybe if we get the go ahead in weeks from now to install october patches maybe it will fix it for me or maybe turn my computer into a pumpkin LoL.
Sincerely
mrj2k

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Hi jrj2k,

You are most welcome!

The October rollup is supposed to fix issues with the September rollup. Yet given the state of affairs and for the time being, I do suggest that you uninstall the September stuff which you installed, and see if that resolves your IE issues. I for one am not touching either the September or October stuff until I either have the time to vet them (after first doing a backup of the OS partition on my test computer), or others give the all clear.

The upshot is that I am in no rush to encounter headaches on any of my Win7 production computers. I have waited a few months before installing updates on many occasions, and I don’t sweat the delay at all.

Note that Elly mentions issues in Win10 with Edge and Internet connections. It is possible that similar buggy code made it into the Win7 updates in terms of IE.

Best regards,

–GTP

 

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This question is for GoneToPlaid,
I started looking into my steps for uninstalling the two patches but in the windows update page i clicked on the bottom left “installed updates” and the list came up but the net framework kb4457918 is NOT in the list only the windows 7 security rollup kb4457144 is listed. Do you have any suggestions on how i can uninstall the net framework patch not listed? Should i do a system restore point like the one that was created automatically before the patches installed?
Thank you GoneToPlaid
mrj2k

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Elly Thanks for doing some digging for me but as i stated in my original post i am running windows 7 not 10 and it speaks of the october 2018 updates. I did the 3 september patches for windows 7 (kb4457144 win.7 security rollup) and (kb4457918 net framework security rollup) and (kb890830 WMSRT) but thanks just the same for trying.
mrj2k

1 user thanked author for this post.

Elly

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Yes GoneToPlaid i just read and responded to Elly’s post to me. But not running windows 10 with edge i don’t want to start messing around with things when as you know computers and operating systems can be very temperamental so i am leaning in the direction you suggested to uninstall the patches and see if problem solved than wait and see like yourself.
Thanks
mrj2k

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mrj2k wrote:

This question is for GoneToPlaid, I started looking into my steps for uninstalling the two patches but in the windows update page i clicked on the bottom left “installed updates” and the list came up but the net framework kb4457918 is NOT in the list only the windows 7 security rollup kb4457144 is listed. Do you have any suggestions on how i can uninstall the net framework patch not listed? Should i do a system restore point like the one that was created automatically before the patches installed? Thank you GoneToPlaid mrj2k

Go to Control Panel, double-click on Programs and Features, and then click on “View installed updates” which will be towards the upper left in the window. Then copy and paste kb4457918 into the search box which is at the upper right in the window, and wait for the search progress bar to show whether or not it was found. It should be found. Once found, highlight it and then uninstall it.

 

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@mrj2k I just encounter the same problem today with Internet Explorer in Windows 7.   Sometimes this issue can be due to incompatible addons. In my case disabling addons, closing and restarting IE fixed the problem. The following website describes how to disable addons.

https://support.microsoft.com/en-us/help/17447/windows-internet-explorer-11-manage-add-ons

Hope this helps, Regards

 

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Hello  GoneToPlaid  I followed your instructions below to the letter…

Go to Control Panel, double-click on Programs and Features, and then click on “View installed updates” which will be towards the upper left in the window. Then copy and paste kb4457918 into the search box which is at the upper right in the window, and wait for the search progress bar to show whether or not it was found. It should be found.

**It did NOT find the net framework  kb4457918. I installed it for sure on 10-7-18 along with the windows 7 security rollup kb4457144 and the WMSRT kb890830 ? Funny thing is all 3 patches are showing in my “update History” list as installed successful?  I did find the win. 7 security rollup kb4457144 in  “View installed updates” so it looks as though i can uninstall that one but not the net framework and i figure the WMSRT patch is no big deal in this matter. Any ideas on how to play seek and find for the net framework patch?

Take Care

mrj2k

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Hi mrj2k,

I forgot that the .NET rollups actually consist of several KBs, one or more of which get installed on your computer depending on what versions of .NET are installed. The September .NET rollup consists of the following files:

msipatchregfix-amd64.exe — Microsoft .NET Framework Registration Correction Tool

ndp45-kb4457038-x64.exe — Security and Quality Rollup for .NET Framework 4.5.2 for Windows 7 SP1, Server 2008 R2 SP1, and Server 2008 SP2 x64 (KB4457038)

ndp46-kb4457035-x64.exe — Security and Quality Rollup for .NET Framework 4.6, 4.6.1, 4.6.2, 4.7, 4.7.1, and 4.7.2 for Windows 7 SP1 and Server 2008 R2 SP1 x64

windows6.1-kb4019990-x64.msu — Update for the d3dcompiler_47.dll component on Windows Server 2012, Windows 7, and Windows Server 2008 R2

windows6.1-kb4457044-x64.msu — Security and Quality Rollup for .NET Framework 3.5.1 for Windows 7 SP1 and Server 2008 R2 SP1 (KB4457044)

Do not uninstall kb4019990 since the d3dcompiler_47.dll must be installed before installing any .NET rollups.

Search for the following and uninstall them if found:

kb4457035
kb4457038
kb4457044

If prompted to reboot when uninstalling these, you can cancel the reboot requests and reboot after you searched for and uninstalled any or all of these updates.

Best regards,

–GTP

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MRJ2K, do you have Web of Trust or a similar “web rating system” in your IE?

The September updates broke my IE11 and it was fixed by disabling Web of Trust (WOT) in “manage add-ons”.

See: https://www.askwoody.com/forums/topic/ms-defcon-1-if-you-didnt-get-the-september-updates-installed-fuhgeddaboutit/#post-222639

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Hello everyone and sorry for the delay in updating on my ie pop up issue. Things came up that needed tending to but my ie pop up issue is still occuring but is now somewhat sporadic.
I will click to go online and the pop up happens, I may come back to my computer say 30-60 minutes later and click to go online and all is fine. This happens all day as i have myself and 2 other people using this computer throughout the day.
To answer the anonymous poster, I thank you for the input. I looked in my “manage add-ons” and do not have anything saying “Web of Trust” (WOT) to disable. Not that i even have a clue as to what that is but thanks just the same and happy it fixed you up.
I decided to wait a bit longer before taking any action like GoneToPlaid helped me with and hope that maybe it goes from sporadic to not at all??

Thanks All
mrj2k

1 user thanked author for this post.

Elly

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Hello all,
It has been one week now since doing the september patches kb4457144 and kb4457918 for windows 7 and my above post about the ie pop up is still an issue. I click on my ie icon on my desktop and instead of it signing online i get the pop up. so my questions to the forum are…

Should i try Doing a RESTORE POINT (the one microsoft created before installing the patches) to get me back to a pre patch state that maybe fixes it OR…

Just Uninstall the windows 7 security rollup patch kb4457144 and hope problem is solved OR…

Do NOTHING and if woody gives the go ahead to install the october patches later this month that maybe it will fix my issue?

I am looking for the easiest/painless way to get a fix and move on from this.

Thanks a bunch everyone
mrj2k

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I have two suggestions. You are using IE11, right?

Do you have tabs at the top in a separate row. If you right click on the top of IE, you should get a pulldown menu that lets you “show tabs on a separate row.” If that is checked, try unchecking it then using the browser for a while.

If that didn’t help, put it back like it was if you changed it.
There was a hotfix for IE KB4463376 32-bit or 64-bit released on 9/14. You might try installing it. If it doesn’t help, it won’t hurt anything. Click on the link that matches your computer’s bitedness, save the file to your desktop, close any open programs, then double click on it. Give permission to install, and reboot afterward if asked.

Let me know if either of those things help.

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Hello pkcano thanks for the reply,
Yes i am using ie 11.
I checked your first suggestion and already have “show tabs on a separate row.” UNCHECKED.
Your second suggestion of installing hotfix KB4463376 for IE, I see you and others here talking about that patch and if i understand your posts you say that this hotfix patch will be INCLUDED in the october windows 7 security rollup patch?
If that is the case than maybe i can hold off for the ms-defcon green light from woody this month and just get this patch that way. Please let me know if i am misunderstanding you?
Plus i read that this patch is for Internet Explorer performance decreases when you use roaming profiles or do not use the Microsoft compatibility list. For me ie sporadically will than won’t connect me online since doing the sept. patches on 10-7-18 and that is my only issue.
mrj2k

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No problem with waiting, as long as you can put up with the problems.

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Hi pkcano,
I see your 11-1 post that you recieved security rollup kb4462923 and got all patches installed on your test computer (GREAT NEWS). I am glad i waited!! I Got the patch as well!!

If you remember i have the ie 11 issue i posted about ABOVE.

You had suggested that i try installing the hotfix patch for IE KB4463376.

So my question to you is once woody gives us the ok to patch do you (still believe) the hotfix kb4463376 is in fact INCLUDED in the security rollup kb4462923 or should i be clicking on your link in your response you gave me on oct 14th to get that patch?

Sincerely
mrj2k

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Woody has put us at DEFCON-4.

It will hurt nothing to go ahead install the hotfix. Then patch as you normally would. You should read Woody’s Post for today and the ComputerWorld article first.

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Yes, after i posted to you i saw woody put us at a
DEFCON-4 and read his computerworld post.

Let me understand you pkcano, are you saying click on your link to get that hotfix patch cause it is NOT part of the security rollup kb4462923?

Thanks a bunch
mrj2k

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The link mentioned in this thread is for KB3177467 v2 Servicing Stack Update. If you want the IE11 patch you can get it in AKB2000003.

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pkcano, got your last post and am confused??

If you take a look at your above post to me on oct. 14th #224632 you say…

**There was a hotfix for IE KB4463376 32-bit or 64-bit released on 9/14. You might try installing it**

I am aware of KB3177467 v2 Servicing Stack Update and if i understand your nov 1st post i will be offered this patch after installing the oct. security rollup patch kb4462923 than doing a check for updates.So i will get that patch that way.

So is the link you posted to me(#224632) for the hotfix?
Thanks
mrj2k

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Sorry for the confusion. I have been in the Oct updating blog all day fighting the Servicing Stack and I guess I just lost which thread I was in..

Yes, the link above is to the hotfix. Or you can get it in AKB2000003 (see link immediately above). Either way you will get the same thing b/c both are a direct download link from the MS Catalog.

Sorry for the confusion.

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Totally understandable as I can see how much time you put into this forum trying to make sense of all the monthly Microsoft madness. I thank you for it and I am sure many others here feel the same.

Have a peaceful night pkcano
Sincerely
Mrj2k

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Hi pkcano,
I installed the hotfix for IE 11 KB4463376 you suggested and unfortunately it did not fix my issue (when i click my ie desktop icon to go online) still getting the following popup…

“ie has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available”

**This all started after installing the “SEPTEMBER” patches so i figure it has to be the windows 7 security rollup (kb4457144). It is the only new thing i did besides also letting windows update install the sept. Net Framework kb4457918 and MSRT kb890830 all that same day!

Now i am contemplating (uninstalling kb4457144) or just install the october patches this week and hope the new windows 7 security rollup patch kb4462923 will somehow fix/override the sept. patch issue?? Any input/ideas would be greatly appreciated.

mrj2k

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OK, I am going to give you a couple of links. There was a problem a year ago that involved icon font size and tabs on separate rows in IE11. It was caused by the Sept 2017 IE Cumulative Update. Maybe it has resurfaced.

Read through this thread from here down. Pay particular attention to the 9/16 Update in the post.
Then take a look at this one and the linked Computerworld article.

Try reducing the Icon font size (that’s ICON font size, not just font size) and see if the problem goes away. (Instructions in that first post under 9/16 update). You can also turn off “tabs on a separate row” if adjusting/reducing the icon font size allows IE to start.

Let me know if this helps.

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ok so i tried what you suggested about changing the “icon font size” and it did not help and for the other suggestion,I right clicked on the top of IE, and the pulldown menu that lets you “show tabs on a separate row.” is ALREADY UNCHECKED.

Pkcano I do end up getting online after getting the ie popup…

(ie has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available)

After the popup happens i get another popup with one option to “close program” and i click that and than i get a screen that comes up with an option to click on
“Try to return to your homepage” and i click that and it goes online to my homepage. But i need to do this every day and multi times a day since sept. patching.

*Also now in the last week this ie popup happens when i am simply trying to do a search on google. Google locks up and than the popup happens.

**What is your feelings on uninstalling sept. security rollup kb4457144 OR just trying to install the october patches and hope the new windows 7 security rollup patch kb4462923 solves it?T
thanks
mrj2k

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If you install the Sept, patch and it goes away, you will know for sure what caused it.

The Rollups are cumulative. so the Oct patch may cause the same problem, or it may correct it. If you try it after uninstalling the Sept patch, you can uninstall it as well if it causes the problem.

You should also look through the Event Viewer and see if you can spot the problem.

We haven’t seen that problem reported/associated with the Sept Rollup, so you are basically shooting in the dark.

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Hello everyone,
I Found the cause of the internet explorer popup issue and not able to sign online for the last month as i describe in my original post of this thread.

I am now (100 percent certain) It was the windows 7 september security rollup patch KB4457144
I unistalled it and NO MORE ie popup and my computer goes online fine now.

**BUT now windows update is offering me the sept. patch again (as i expected it would). But when i HIDE the patch windows update does not offer me the october security rollup patch KB4462923, It offers me the august security patch 4343900 and i (already have it) so i tried hiding that patch and it offers me july patch and so on?? Why is it going BACKWARDS when all i want is to hide the sept. patch that caused my problem and than be offered the oct. patch to get that installed to see if the oct. security patch does not cause the same ie popup issue and be done with all of this.

**Right now i have the sept. patch KB4457144 showing in my windows update and in my HIDDEN patches is the oct. patch KB4462923 (I put it in there) Before uninstalling the sept. patch.Now if i try to hide the sept. patch than restore the oct. patch i end up getting the august security patch in the windows update?

Can anyone offer me help on how to get this done right. I am no techie i am learning as i go from this forum.
Thank You
mrj2k

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Unhide the oct. patch KB4462923 and see if it will install. If the same problem occurs, you can always uninstall it.

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Hi pkcano,
Do you think i will be able to unhide the oct. patch KB4462923 with the sept. patch KB4457144 Listed in my windows updates wanting to be reinstalled?
mrj2k

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Yes, it supercedes the Sept patch.

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So should i just (LEAVE) the sept. patch in the windows updates list and just unhide the oct. patch?
At some point should i hide the sept. patch so the november patches can come through when we get woodys ok later this month?
Thank you pkcano
mrj2k

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Unhide the Oct patch, The Sep patch should disappear.

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Give this a shot:

Disable IE’s Protected Mode, and then install the September patch KB4457144. After doing so, launch IE and make sure that it starts okay. If so, then re-enable IE’s Protected Mode.

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Hi GoneToPlaid,

Thanks for this suggestion. Do you think it is even really needed for me to reinstall the sept. patch since they are CUMULATIVE?

So i am thinking that only installing the oct. patch KB4462923 is like getting the sept. patch would you say so?

I am also thinking if the ie popup issue starts up for me again after doing the oct. patch that i can try reinstalling it after i Disable IE’s Protected Mode as you suggest.

Lastly,Can i ask you if you installed the September patch KB4457144 yet? I am reading your post to me #223962 (The upshot is that I am in no rush to encounter headaches on any of my Win7 production computers. I have waited a few months before installing updates on many occasions, and I don’t sweat the delay at all).
If you did install than i am guessing you did not encounter the ie popup issue that i had?
Your thoughts/response please GoneToPlaid
Thanks
mrj2k

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Hello GoneToPlaid,
Was wondering if you got around to reading my reply to your post yesterday as i was hoping to read your response to my thinking.

That being said i am reading on the forum how people who installed the october patch kb4462923 are having issues. I (don’t use Outlook) so am not sure if that leaves me free and clear to install the oct. patch or if other bugs also exist to avoid?
At this point i feel the same as you posted in another thread:
I am glad that I am still holding off from installing the October rollup.

Hope to hear from you
mrj2k

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Hello everyone,
So it is the day before the november patches are released and i am more confused as to what is the right thing to do…

As you know from this thread i started, i had a constant ie popup issue that prevented me from signing online that i traced to the sept. kbKB4457144 and uninstalling it fixed the problem.

So i than thought i would install the october patches including KB4462923 and be up to date and move on but i see people saying how the oct. patches caused them issues with outlook, windows media player and whatever this “system default crypto security protocol type to TLS” thing is?

So i still have not installed any oct. patches not being sure that even with woodys Defcon 4 green light that oct. patching may only cause me more trouble?

I don’t want to worry over what to do with the oct. patches and now here comes the nov. patches!! I feel i need to decide to (install or hide oct.) patches and move on even though we have weeks before we deal with the nov. stuff.

So my question to the forum is since i am going to keep the sept. patch kbKB4457144 uninstalled to be done with that mess i had, should i install the oct. patches or am i asking for more trouble?

Sincerely
mrj2k

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I have installed the Oct patches on 8 Win7 machines (some Home Premium, some Ultimate) with no problems. I DO NOT use Outlook.

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Hi pkcano,
I am win 7 Home Premium, ie 11, 64bit.
Like you i DO NOT use outlook. I do use windows media player and as far as this “system default crypto security protocol type to TLS” I don’t have a clue if that even pertains to me?

So in your opinion do you feel i would be safe to get the 4 oct patches installed?
oct win 7 rollup KB4462923
oct net framework rollup KB4459922
msrt KB890830
version (2) KB3177467

If the answer is yes to install all, can i ask you since i already have version (1) of KB3177467 installed since 2016 should i install version 2 FIRST/BEFORE the other 3 oct patches or it does not matter?

As always Thank You for Responding
mrj2k

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Since you have v1 of KB3177467, you should have no problem installing the Rollup. (I didn’t on mine that had v1 installed). But you need to install v2when it shows up after you have installed everything else and the WU queue is empty. You will also get KB3150513 (the companion of KB2952664) since the latter is not included in the Rollup. Feel free to hide it.

Now, Media Player – reports says it resets  your settings. So before you start, go in a write down your settings so you can set them back. (Or if you know where the settings are stored), maybe an .ini file(?), you can copy it out and restore it later.

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Hello Guys,
I had other pressing matters that came up and so never had time to install the three (october) patches until today. But when i booted up my computer and went into windows updates they were PULLED.

Gone are…
oct win 7 rollup KB4462923
oct net framework rollup KB4459922
msrt KB890830

*The only patch i have from october is the (version 2 KB3177467) showing in my Hidden patch section.

Now showing in my windows update section is three November patches.

Win 7 rollup KB4467107
net framework KB4467240
Msrt KB890830

So how do i get back the 3 oct. patches to install them?
Do i just simply HIDE the November patches and the october patches will return?

Thanks everyone
mrj2k

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hide the Nov patches, search for updates, install the Oct patches.

After you reboot, unhide the Nov patches. They won’t install, but just sit in the WU queue until later.

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OK pkcano i got ya,
BUT one more thing. What should i do with that version 2 KB3177467 patch. Should i unhide that FIRST and install it before the 3 oct. patches, or do the 3 oct. patches first and than unhide and install v2 KB3177467 after that?

Thanks in advance for the help.

mrj2k

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OK, now that you mention KB3177467 v2….
So hide the Nov and Oct patches (in that order) so that the WU queue is empty.
If you have the v2 hidden, unhide it.
Otherwise, v2 should show up when you search for updates.
Install it FIRST, wait 15 minutes, unhide the Oct updates and install.
After reboot, unhide the Nov patches.

2 users thanked author for this post.

Elly, mrj2k

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Hello

My PC can’t find KB3177467 is it normal ?

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The “important updates” list (queue) must be empty – no checked or unchecked updates pending – before it shows up.

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It is empty but when I launch a search it find uptades that I haven’t installed from the previous months but not the KB3177467.

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as long as it is putting (finding) updates in the “important” queue, you won’t see the SSU. You have to hide everything that comes up until there are no more.

The other option is to download it from the MS Catalog and manually install it.

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It seems that I didn’t installed the monthly rollup since august (KB4343900), should I install them before ?

 

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You should install the SSU KB3177467 v2 (Oct 2018) first.

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Ok and after that all the updates that I have to do but not those from November.

Thanks !

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Hi Marvel Wars,
I am just now seeing all your postings. I to was having the same type of problem. Every time i HID old patches to get them out of the updates to be installed section hopeing to get just the v.2 KB3177467 patch so i could install it what i got was PAST patches. So it was going BACKWARDS. Hide oct. get sept. hide sept. get aug. patches and so on. So like pkcano said is how i ended up getting the v.2 KB3177467 patch and that was from the MS Catalog and manually installed it. Than just to be sure i got it i clicked on “installed updates” at the Bottom Left Corner of the windows update page and at the TOP RIGHT corner of that page where it says “search installed updates” i typed in KB3177467 and that patch automatically showed itself and so confirming that i did in fact now have KB3177467 installed. Just wanted to help and add to what pkcano helped you with today.
Take Care
mrj2k

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Ok big problem, I installed the update yesterday and now when I put my PC on it’s stuck a little while on” preparing desktop” ( I’m french so I’m not sure if it’s exaclty what it would say in english) and then all my icones and my wallpaper have disappeared.  :0

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False alarm I rebooted my PC and everything is back, I installed all the updates without any problem.

Thanks a lot for your help !!

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Hi pkcano, Have a question to bounce off you please.

I use a “web Based” program called (F-Secure free Router Checker). Been using it for one year now.
But now it will no longer work to scan my router and this started 6 days ago.
EXACTLY the same time as when i installed the SSU KB3177467 v2 (Oct 2018) patch.
I truly don’t have a full understanding of kb3177467.
So Do you think kb3177467 could be causing this issue?
Thanks
mrj2k

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I am not familiar with that software. You might check with the F-Secure website and see if there’s a later version, or check Google and see if anyone else is having the problem.

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Hi pkcono,
The F-secure free router checker is not a program you download/install. You just go to there website and click “check my router” cause it is a (web based) program.
Did a google search and found nothing. Than i searched f-secure’s forum and again nothing, so i did a (live chat) with one of there techs asking if it is a known issue and was told it WAS NOT. They told me to clear my ie cache and cookies but that did not help.
I told them the only new thing i did was install a security patch (KB3177467) and they said that must be the cause.
Funny thing is when i am on my google chrome tablet f-secure works fine. That is why i thought maybe the tech is right and it is KB3177467 because that patch is NOT installed on my google tablet (obviously) but is installed on my windows 7 desktop computer. It almost makes sense it is the SSU KB3177467 v2 (Oct 2018) patch.
It won’t give me the option to uninstall the patch in the “installed updates” or i would try it just to see.I know it’s needed for future patching.

Thanks for your input just the same
mrj2k

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Hi pkcano and everyone,
Just wanted to give an update that of all days (Thanksgiving morning) I got an email from the F-secure company regarding that “web Based” program called (F-Secure free Router Checker) that i use and was not working.
WELL they thanked me for reporting the issue as there technicians checked it out and confirmed it was an issue on THERE END with there program not playing happy with ie 11 and fixed it. Now it works fine for me.

But the whole point of this post is to state that it was NOT the SSU KB3177467 v2 (Oct 2018) patch causing the issue and i am VERY RELIEVED because i know we need this patch installed for future patching.

Take care ALL
mrj2k

2 users thanked author for this post.

Elly, PKCano

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Hello All,
Well i did not want to update this post until i was 100 percent sure.
Anyone who read my original post #223375 (ABOVE) knows i had a DAILY ie popup issue that i traced to the sept. windows 7 rollup kb4457144 and had to end up uninstalling it to solve the issue.
Well since than i installed the oct. windows 7 rollup kb4462923 and the ie popup issue has RETURNED.
Not sure on what to do i started reading over all the responses i got here to my post and decided i would try what GoneToPlaid had suggested for the sept. patch and never did try it BUT now did give it a try for this oct. kb4462923 patch.

So i FIRST uninstalled oct. kb4462923 THAN…

I (Disable IE’s Protected Mode) and then reinstall the oct. kb4462923 patch.
After doing so i tested it out over the last 2 day’s launching IE to go online and sadly IT DID NOT WORK.
So i am back to square one. I re-enable IE’s Protected Mode but now have another months security patch that i have to uninstall to fix the ie popup problem.
That now leaves me unpatched for sept. and oct. AND since the patches are (cumulative) the BUGGY ie patch rolled over from the sept. to oct. patch so i can only assume this will be the case for the nov. patch and so on.
The net framework and MSRT patches work fine So i guess i am going to have to take my chances and no longer install any win 7 security patches? This issue with trying to get online daily for 2 months now has become a source of anxiety rather than the simple enjoyment of surfing the net.

Thanks everyone for all the suggestions
mrj2k

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Does anyone think that once i uninstall the oct. OS rollup patch kb4462923 to STOP this constant ie popup issue that i could try what Group B people do and go to the microsoft update catalog for the (cumulative security oct. patch for IE) or is it more involved than that? Maybe the issue would still be in that patch as well? Plus i don’t know what the kb numbers are for that patch being Group A from day one? I’m just trying to resolve this as the popup issue is NOW also happening just going to any random web sites or just doing google searches so i can’t get anything done. I can’t stand the thought of uninstalling another months patch and be left like a sitting duck for the bad guys out there two months in a row now and possibly soon a third month with the nov. patching coming soon! All was fine up to and including aug. patches and than i don’t know what went wrong sept. and now oct. I take pride in and do my best to keep up with this woody forum and waiting like all of you for the green light to patch and move on but now i just don’t know how to fix this short of uninstalling the patch AGAIN???
Sincerely
mrj2k

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The Monthly Rollups are composed of three parts: Security-only patches, non-security patches, and the IE11 Cumulative Update.

You can try uninstalling the Rollup and installing the Group B Security-only and IE11 CU. That will eliminate the cause being in the non-security updates.

I you decide to do this, you will need to manually install the updates, I would suggest one by one with a reboot in between. That should pinpoint which is causing the problem. You can download from AKB2000003 the Sept and Oct security-only patches and the IE11 CUs (the IE11 CUs are cumulative, so if the problem lies in the Sept patch, it will also be in the Oct patch). Be sure you get the right bitedness.

I would suggest starting with the Sept SO, reboot, wait 15 minutes, then the Oct SO. These patches are NOT cumulative, so if one causes the problem, you can uninstall that ONE. Lastly try the IE11 CU.

1 user thanked author for this post.

mrj2k

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Decided NOT to start patching as Group B people do but stay patching as Group A. I just do not want to get in any deeper trying to fix this ie popup that is being caused by the windows 7 security rollup patches since september and october’s patches. If i uninstall the patch than PROBLEM SOLVED but than i am not being patch protected.

** BUT Today when the popup occured it gave me another option to click on. That being
“MORE INFORMATION” and this is what it says when clicking on that…

(Windows Data Execution Prevention detected an add-on trying to use system memory incorrectly. This can be caused by a malfunction or a malicious add-on).

I am not tech savvy so i was HOPING someone on the forum had some knowledge about this Windows Data Execution Prevention thing? How to find it in windows 7? Maybe i could disable it
(if that is safe to do) and it would stop this ie popup problem once and for all?
Thanks Everyone
Mrj2k

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Yesterday i had no choice but to uninstall the oct. win.7 rollup patch kb4462923 and the ie popup was SOLVED just like it was solved uninstalling the sept. patch. So now all i can do is install the nov. kb4467107 patch and HOPE… But i’m sure i will be getting another visit from my good OL’ friend ie popup because i don’t expect microsoft to know how to fix Dinner let alone fix this ongoing BUG that just keeps rolling over into each new monthly patch. Just needed to vent my anger because now my last full patching month was August and not by choice. Microsoft Deserves a NICE BIG BAG of COAL for Christmas because they have Truly Dropped the Ball BIG TIME with ALL of the currently supported versions of windows.

mrj2k

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I realize that this Thread i started october 10th has grown very old with the members of this forum. Believe me,i would love to have updated it as resolved long ago but once again after getting november patched with kb4467107 and MSRT kb890830 and Hiding the Net Framework kb4467240 The ie issue has RETURNED. So that leaves me with no choice but to uninstall kb4467107 and take my chances as i don’t know how to fix what microsoft has caused but this makes the 3rd straight month so for sure the issue is in their monthly security patch and it’s BAKED IN. I seem to be the only one here that this is happening to and can not understand this? My computer is not from Mars,it’s an HP? I’m not running some special version of windows exclusive to me,it’s windows 7 Home Premium? I am very upset over this because i have tried SO HARD to resolve it. So with the end of windows 7 security updates 13 months away i have a few thoughts running through my head… I will NEVER fork over another Hard Earned Dollar to Mr. Bill Gates/Microsoft for products that in my opinion have “LOST THEIR GRIP”. They have been in a Life Cycle Decline for some time now. Just look at how they are Butchering windows 10 and the Edge Browser and i am supposed to consider upgrading to that within 13 months? That’s no upgrade it’s a DOWNGRADE!! A “Microsoft Mess” That Being said… HELLO CHROMEBOOK or MACBOOK once or if my Budget will allow me??
mrj2k

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mrj2k wrote:

Decided NOT to start patching as Group B people do but stay patching as Group A. I just do not want to get in any deeper trying to fix this ie popup that is being caused by the windows 7 security rollup patches since september and october’s patches. If i uninstall the patch than PROBLEM SOLVED but than i am not being patch protected.

@mrj2k- It could be that this problem would exist for other Group A people… but they aren’t using IE, and thus don’t run into it.

I’d be curious to find out if the problem exists in the IE 11 part of the update, or other non-security updates, or the security updates- all of which are included in the Monthly Security and Quality Roll-up. You don’t have to move to Group B in order to use the Security Only patches for the time being, or to experiment to see what patches include the problem. I’d guess that the problem would exist in the IE 11 patching. If I’m right, then applying the Security Only patches would not trigger it… although it probably would be included in the IE 11 cumulative roll-up. That might be easy to test by installing the IE 11 roll-up alone. If it triggers the problem, you could still be protected by installing the Security Only patches for each month. It would also give people who cannot replicate the problem on their own machines, a place to look for a potential problem/solution.

The Security Only patches can be found on Ongoing List of Group B Monthly Updates. The IE 11 cumulative patches are also there. You would only need to apply the last IE 11 patch to see if the problem is occurring with it. They aren’t different than the patches included in the Monthly Security and Quality Roll-up, just separated out, which can make it easier to find out just where the problem exists.

Non-techy Win 10 Pro and Linux Mint experimenter

1 user thanked author for this post.

mrj2k

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Hello Elly and thank you for responding. Just You taking the time made me feel a bit better knowing my post was read and thought about. I am with you in that the problem does seem to exist in the IE 11 part of the patch rollup. I have considered installing another Browser like CHROME thinking that if the popup issue is in the ie 11 patches “BUT” i never need to use the ie Browser anymore than it is just as good as problem solved. I could just patch every month and let ie stay Broken. But i have no experience with any other Browser,only internet explorer so i am thinking i would need to but in so much time learning how to set up chrome to meet my needs like how to transfer all my Bookmarks from ie to chrome and security settings ect. It sounds like i am bellyaching but you see i care for my two elderly parents and that takes up alot of my time (I would NOT have it any other way!!) and so when i am on the computer trying to unwind alittle it is so extra draining for me to try and troubleshoot all this technical stuff. Up to and including august 2018 patching all i had to do was do my best to spend some time paying attention to the people on this forum and Woody’s Defcon rating along with Susan Bradley’s Master patch List and when the time was right get patched up and move on.I do not expect you to have the answers for me. I just wanted to offer you an explanation along with another THANK YOU for taking the time Elly.
Sincerely
mrj2k

1 user thanked author for this post.

Elly

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If you use Firefox, I think it will import your bookmarks from IE11. Yuu can try it, and if you don’t like it,  just uninstall it. If you do decide to install, read each step carefully and see if it imports the bookmarks/settings.

2 users thanked author for this post.

mrj2k, Elly

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Hi Mrj2k, Just to let you know that as a “Group B” patcher I have been regularly installing the E11 cumulative patches all year but without encountering this issue. I do use IE when I have to, because there are still odd sites (believe it or not!) that request one uses IE – for example,

http://www.speedtest.btwholesale.com/

– so I should certainly have noticed the issue had it been present. It follows, therefore, that either the problem is unique to your computer (?programme conflicting with some other software you have installed?) or it is present in some other part of the roll-up. I think you could do a lot worse than follow PKCano’s advice in # 237865 above, and it might be a good idea to download a second browser – I normally use Firefox but now also have Chrome installed as a fallback. I have found different sites respond better to different browsers and I’m quite happy to swap around. The installation process is really simple even for a non-techy and certainly Firefox asks you nicely if you would like it to incorporate the bookmarks etc you already have set up in IE. Click Yes and you find yourself in a comfortably familiar environment that just works better than IE. Sometimes when I’m surfing I have to check which browser I’m using because they’re all much of a muchness, once you get the hang of the different icons.

2 users thanked author for this post.

mrj2k, Elly

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So if I can ask anyone here if this question is true or false. Say I install the Google Chrome Browser and figure out how to get all of my bookmarks from ie into chrome,does that mean my bookmarks would than be in BOTH ie and chrome. That is what I would like best. My bookmarks to REMAIN in ie but also be in chrome so no matter which Browser I am using at that time all of my bookmarks will be there?
Thank You

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I can’t answer that for Chrome, b/c I never let it near any of my computers. But for Firefox, it imports the bookmarks from IE11 but does not remove them from same. So they are in BOTH browsers.

1 user thanked author for this post.

mrj2k

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pkcano, can i ask you your reasons for this part of your post…

(I can’t answer that for Chrome, b/c I never let it near any of my computers).

I am assuming you don’t think to highly of the Chrome Browser?

mrj2k

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As with PK, when I installed Firefox I imported my bookmarks from IE (this was years ago!) and was able to open Firefox to find identical bookmarks in both browsers. I didn’t import my bookmarks when I installed Chrome, because the intention is not to use it regularly. I have avoided it for years but finally caved in because most of the rest of the world uses it (and is surviving) and because my Firefox has an annoying habit of occasionally refusing to open when I first boot up. I have not quite got to the bottom of this issue yet, but I will! So Chrome is just to get me out of trouble.

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mrj2k

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Thanks for the Browser info. Pkcano and The Surfing Pensioner. What i learned last night surfing around is that i can also export my ie Bookmarks to my Hard Drive as a Backup copy than if i need to i can import my Bookmarks from this made copy into ANY BROWSER. It is also good to know that if anything should go wrong tweeking different Browsers and i some how lose my Bookmarks i don’t have to kill myself, just get them restored from out of the backup copy i made.
mrj2k

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Oh yes, you can do that. (“Add to favourites…………import and export……………dialogue box: export to a file……………..next: favourites………………. highlight the folders you want to export……………next: browse to you file of choice………………….and click save.”) Although I back mine up to a flashdrive for security, just in case anything nasty happens to my hard drive. It never has, but you never know.

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mrj2k

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Thank you for confirming and expanding on that whole Backing up of favorites, import/export ect. Which is exactly the steps i learned last night, and for the Tip on backing them up to a flashdrive for safer keeping cause as you said…you never know.
I am assuming BEFORE the final step of “browse to your file of choice” i should already have my flashdrive plugged in so i can see and (select it) from the List of choices and SAVE favorites to the flashdrive?

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Yes, that’s what I do. Or save them to your hard drive and then copy them to a flashdrive, whichever suits you best.

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mrj2k

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