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Today I updated a video driver for my Radeon HD 5450 XFX video card. Since the restart, I have not been able to get back in to Windows. BSOD error “Critical Process Died”, unable to get into safe mode, will not reinstall Windows.
I can run Linux and see all of the files, but I need to roll back the video driver. Any suggestions?
Perhaps you could give us some more details of your setup? Which Win10 OS are you using, and what was the video driver installed, and what was the previous version?
Thanks, Paul. On the 4th boot, it goes to Automatic Repair then Diagnosing. I click on Advanced Options-Startup Options and restart to select Safe Mode. The computer reboots and then I get the “Critical Process Died” error and the cycle starts all over again. Also, I have tried all of the Startup Options (1 – 9) with the same results. If I try to repair Windows, All I get is “unable to continue”.
I have a 480GB SSD as my system drive (18 mos old). I am thinking that something in the boot partition is corrupted, but I am not sure as to how to go about correcting it.
Custom built setup:
Gigabyte GA 970A-UD3P Motherboard
32 GB DDR3 Memory
XFX Radeon HD 5450 Video card
Team 480GB SSD System Drive, WD 2TB Storage drive & Seagate 1TB Backup drive
(Found out back up has not been working for nearly a year!! My fault for not checking it.)
Win 10 Pro 1909
Yes, that would do the trick, if I could get Windows to boot. No Windows – no Device Manager. Thanks though!
I have both a USB install drive created from MS Media Creation Tool, and a USB Recovery drive. I also have a bootable portable hard drive with Win 10 installed on it. I get the same results from all three when trying to boot or repair windows.
I tried to reinstall from the Install USB install drive and it goes all the way through to the pick a partition screen and then tells me I cannot install to my SSD because it has an MBR Partition table. On EFI systems Windows can only be installed to a GPT disk.
Funny thing is, the SSD was formatted with a GPT table when I installed it.
XFX Radeon HD 5450 Video card
If you have access to another Windows 10 you can create a recovery media
You can then use the recovery media to fix your system or use WinRE to delete the driver.
setupact.log file from the $Sysreset
Your log shows a corrupt installation and from the other information you’ve provided I suspect disk corruption.
Make a backup.
Check the disk with the manufacturers diags.
Re-install from scratch.
cheers, Paul
To all who answered my call for help, you are all awesome!
I have ordered a new SSD as I am not sure that the corrupt one can be salvaged.
I will post an update when all is fixed.
Thanks so much!
What do the diags show?
I’d expect the corruption to have occured with the driver update, not be a disk problem.
cheers, Paul
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