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Click on each update and then on More info in the right pane, but one to look out for is KB3112343 which is a Telemetry (spy) one.

3112343 is on the list, but I am having a terrible time! I try to download one update at a time, but the indicator goes on and on and never stops. However they show as downloaded, all of them, after the system restore, but in history of updates they don’t show up. Downloaded, but not removed by system restore? I can’t find out which one is related to W 10, that gave me the not genuine notice.

Glad to see at least one of the suggestions has worked

If you find the offending update, will you let us know which one it is/was ?

I certainly will. Right after the system restore the whole group of updates, 18! appeared again. Obviously I closed the window and will make a list of them when I have time, and research each one. I’m assuming it was a W7 update and not Malicious Softward Removal Tool or Windows Defender.

Thank you again!!!

I assume changing the status of the Software Protection service and a reboot hasn’t resolved anything ?

Did the Validate now link do anything ?

To check the status of your install, go Start – type activate windows and press enter to see what that says.

Did you run the diagnostic tool again to see what the licence type was ?

You’re a genius to suggest system restore, thank you! I got rid of the not genuine message. Should have learned my lesson about updates with all the warnings about forced W 10 downloads. I’m sure it was in a W 7 update and I’ll do as you suggested, first read about each one, then go one at a time. The problem must be the volume license, and to try what you suggest above, doesn’t work. Says I don’t have authority, etc., I suppose b/c with volume license i’m not recognized as administrator, though I really am.

So I’m in better shape now getting rid of the not genuine message, and I’ll try some of these other suggestions and maybe call about the volume license. Just don’t want to open a can of worms with MS.

Thank you Sudo and all for so many helpful hints, I really appreciate it. I’ll go slowly now. A HUGE thank you!!

Sometimes when you change the status of a service to auto, it’s best to reboot so that service will be doing its job at start.

I don’t know if one of the updates was the cause of this as others have reported the not genuine message out of the blue, but if you want to determine if any of the updates was responsible if you still have problems – then you could use your restore points back to before them.

If you still get the not genuine message then post-updates may just have been coincidental or once it flags then it remains as such.

If you no longer get the not genuine message then install just one update at a time until/if it returns – but hopefully what you have done since will resolve without the need to restore.

Restore point is an excellent idea and then installing one update at a time. I’m so rattled by this that I didn’t think of that possibility.

Can you remember if it said OEM SLP or anything else as to the Windows Licence Type ?

It’s possible that the Software Protection service isn’t running.

To check this, go Start – type services.msc and press enter then scroll down to Software Protection.

It should be showing as Automatic or Automatic (Delayed Start).

While mine shows as Automatic, it doesn’t display it as Started, but you can do that by clicking on it then on Start in the upper left pane.

If it isn’t showing as Auto then right click on it and select Properties and use the dropdown to change its status.

I changed it from manual to automatic; it said “started”. I’ll have to run that tool again to see about your OEM question, and license type. I’ll also check the link in your last message. Thanks so much!

Unfortunately, I’ve seen this happen before.

Update: I just ended a chat session with a Microsoft Answer Desk tech, and they suggested contacting Volume License Activation at (888) 352 7140.

Thanks so much! I might try that.

It doesn’t say genuine anywhere. I’ve gotten the updates all the time I’ve had the computer, a year or two, so I hope they’ll continue.

I’ll try that later. I think I’m getting in over my head!

I ran the Tool you referenced. It says “Validation Code: 0”. It shows part of the “product key” and what it shows is the same as the last part of the “CD key” on magic jelly bean. Magic jelly bean also says installed from “volume media”. I think I’m at a dead end and will just have to live with the notice on my screen that Windows is not genuine (b/c it’s “volume” license I guess). I already knew I could not get W 10 on this machine and that’s fine. I don’t want to keep bothering you helpful folks.

Run the MS Genuine Advantage Diagnostics Tool which will give you similar info, but for me, it still lists the partial generic key as well as the OEM one of which neither correspond to the COA sticker key.

http://go.microsoft.com/fwlink/?linkid=52012

When you click on Copy, it produces a lot more info than what just appears in the screen window output, but you can paste into a Notepad doc and edit it before copy & pasting into the reply box if you want to post its output.

It’s pretty much just the first “paragraph” that is relevant for the forum.

If it is a Volume Licensing key then it would seem to be a bit more involved –

https://msdn.microsoft.com/en-us/library/jj979464(v=winembedded.81).aspx

I’ll try that later. I think I’m getting in over my head!

Interesting. That should be recognized in any version of Windows.

Just to confirm, you are opening the Command Prompt located in the Accessories folder in the Start menu > All Programs…

Yes, that’s what I used.

The command wasn’t recognized. Just tried copy and paste and it said the same thing. Thanks again.

It might be a volume license.

http://www.zdnet.com/article/what-microsoft-wont-tell-you-about-windows-7-licensing/

I think you’re right! I tried the command prompt and it said that it’s not recognized. You’re all very kind to give me these tips. I’ll try Belarc tomorrow; have used it before on another machine. The magic jelly bean key I get is 25 characters, btw. Don’t know yet if that will help with anything. Will try more tomorrow. I’ll see what belarc tells me. Thank you all.

That depends upon whether Enterprise came pre-installed on the computer and if it is an OEM machine.

MagicJellyBean will list an OEM generic key just as Belarc Advisor will and while being accepted, will render your install as an invalid key when you run activate windows from Start.

If the machine is an OEM build and came with Enterprise then you would use the COA sticker key.

Perhaps you can give us some more info on the pedigree of your machine.

I’m quite sure the machine was upgraded to 7 before I bought it, not original, and there’s no sticker. I guess I can just live with that “not genuine” note on the screen if it doesn’t cause problems later. I’m totally happy with 7 now and will use it as long as possible. My laptop can upgrade to 10, but I won’t do that till all the problems are solved!

That’s informative to know about the key from Magic Jelly Bean being generic, and Belarc too. Thank you for your time!

I can try that tomorrow, Sudo. I’m running out of time today and it’s sounds like I really need to take my time to do that process. BTW, I ran the “magic jelly bean” a while back, to get the key info. Is that the same info you’re talking about? Thank you

I guess I don’t know how to do that, Joe. Bought the computer used with this version of 7 installed, and have just updated it since then. I get the 7 updates, so I thought MS could see that it’s 7. Sorry, I told you I’m no expert! :rolleyes: